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Quick Facts

Medium Of Instructions	Mode Of Learning	Mode Of Delivery
English	Self Study, Virtual Classroom	Video and Text Based

Course Overview

The ability to successfully negotiate and settle disagreements is not just useful in everyday life. In professional settings, these soft talents are essential for creating solid relationships, obtaining desired objectives, and creating win-win scenarios. The Negotiation and Conflict Resolution online course aims to provide the knowledge and tools needed to effectively and responsibly resolve disagreements and arbitrate workplace conflicts.

The Negotiation and Conflict Resolution Training teaches how to find common causes of disputes, uncover dispute resolution mechanisms, and explore strong communication tactics with Professor Alan Rycroft, who has maintained a part-time post at the CCMA since 1996 and also has 30+ years of expertise in the negotiation sector, leads the program.

The Negotiation and Conflict Resolution Syllabus covers the development of various soft skills that are essential for building solid connections, obtaining desired objectives, and creating win-win scenarios in both professional and personal settings. The course develops vital skills required for successful management and to recognise, manage, diagnose, resolve and settle disputes quickly.

The Highlights

Split fee option available
Downloadable resources
Course provider Getsmarter
6 weeks duration
Assessments and projects
Online learning
University of Cape Town offering
Shareable certificate
7-10 hours per week
Self-paced learning

Programme Offerings

Self-paced learning
quizzes
Offline resources
Case Studies
video lectures
Live polls
Infographics
online learning

Courses and Certificate Fees

Certificate Availability	Certificate Providing Authority
yes	UCT Cape Town

Fee type	Fee amount in INR
Negotiation and Conflict Resolution fees	Rs. 43,686

The Negotiation and Conflict Resolution fees are Rs. 43,686 . The training fee must be paid in a single payment or in 2 installments. If the applicant chooses to pay in installments by choosing the split payment option while registering, the total payment may include a 3% admin fee. Candidates can pay the training fee with a credit/debit card or bank transfer.

Eligibility Criteria

Certification Qualifying Details

To be eligible for Negotiation and Conflict Resolution Certification, students are required to finish all lesson plans, exercises, and modules including case studies, live polls, presentations, and quizzes. Tests and practical activities are widely used to evaluate the development of students. To be certified, students must comply with the standards of the program handbook. After completing the registration, students will receive a program handbook.

What you will learn

LeadershipManagerial skill

After the completion of Negotiation and Conflict Resolution certification training, Candidates will learn to recognize the root causes of conflict in the workplace and offer long-term solutions. Candidates will learn to confidently negotiate deals and communicate convincingly in commercial environments. Learners will be able to build a suitable conflict resolution mechanism for your organization.

Who it is for

Human Resource Manager

Managers, professionals or anybody interested in creating a toolset for resolving workplace conflicts.
Candidates who are keen to learn how to use negotiating skills in their organisation or business will be benefited from the course.
Anyone who seeks to understand the state of affairs and wants to develop good negotiating tactics for successfully resolving disagreements.

Admission Details

To enrol in the Negotiation and Conflict Resolution online training from the University of Cape Town, follow the steps given below:

Step 1. Open the official course page of Getsmarter

Step 2. To start the process of registration, click the ‘Register Now’ button available on the course page

Step 3. Checkmark the consent box to agree on T&C and apply a discount coupon if available

Step 4. Generate your profile by filling in personal details on Getsmarter

Step 5. Provide the sponsor information and billing address details

Step 6. Pay the fee and start learning from UCT via Getsmarter.

The Syllabus

Identify the path of a given conflict situation
Outline the differences between ongoing conflict and once-off disputes
Articulate the processes and implications of conflict escalation
Categorise different ways of responding to conflict and their appropriateness for managing conflict
Differentiate between the five causes of conflict in a given scenario
Investigate your dominant conflict mode

Outline the differences between positional and interest-based negotiation approaches
Review the basic terminology of the negotiation process
Practice reframing positions as needs and interests
Evaluate principled negotiation approaches in practice
Solve conflicts with the principles and processes of negotiation

Determine whether statements that create doubt use rights, goals, or power
Demonstrate an understanding of divergent and overlapping interests in multilateral negotiation
Investigate the persuasion landscape through a pre-negotiation analysis
Reflect on how culture, gender, thinking styles, and age impact the negotiation process
Decide on a simple, vivid, evaluative statement that represents your position
Recommend ways to moderate communication to account for individual differences

Determine ideological and practical reasons for ethical negotiation
Identify ethical issues in negotiations
Analyse the mutual trust principle in practice
Evaluate breakthrough negotiation and techniques for acting ethically in negotiations
Practice identifying and responding to unethical behaviour and dirty tricks in negotiations
Assess the elements of a wise settlement

Choose appropriate dispute resolution mechanisms
Identify different dispute resolution mechanisms
Justify the use of various dispute resolution mechanisms
Review the process of mediation and its benefits as a dispute resolution mechanism
Determine the appropriate components and stages of grievance procedures
Practise the skill of paraphrasing to participate more effectively in dispute resolution procedures
Illustrate the importance of effective communication skills in the mediation process

Outline how to use the four-quadrant problem-solving tool to resolve disputes
Identify the importance of dispute resolution systems in organisational contexts
Determine criteria for a successful dispute system design project
Design dispute resolution systems to meet organisational needs
Evaluate organisational dispute resolution systems
Reflect on the key outcomes of this course