Question : Case Study 40:

A consumer purchased a new mobile phone, but the retailer provided a used and damaged one instead. The consumer approached the retailer for a replacement, but they refused to cooperate. What action can the consumer take in this situation?

Option 1: File a complaint with the local police against the retailer.

Option 2: Register a complaint with the District Consumer Disputes Redressal Forum for redressal.

Option 3: Contact the Consumer Protection Council for assistance.

Option 4: Contact the Advertising Standards Council of India (ASCI) for assistance.

Question : Case Study 40:

A consumer purchased a new mobile phone, but the retailer provided a used and damaged one instead. The consumer approached the retailer for a replacement, but they refused to cooperate. What action can the consumer take in this situation?

Option 1: File a complaint with the local police against the retailer.

Option 2: Register a complaint with the District Consumer Disputes Redressal Forum for redressal.

Option 3: Contact the Consumer Protection Council for assistance.

Option 4: Contact the Advertising Standards Council of India (ASCI) for assistance.

Question : Case Study 26:

A consumer purchased a set of expensive speakers from a well-known store. After a few days, the speakers stopped functioning. The consumer contacted the store for a replacement, but they refused, stating that electronic items are non-returnable. What action can the consumer take in this situation?

Option 1: File a complaint with the National Consumer Disputes Redressal Commission.

Option 2: Lodge a complaint with the District Consumer Disputes Redressal Forum.

Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.

Option 4: Accept the store's policy and give up on any hope of a replacement.

Question : Case Study 26:

A consumer purchased a set of expensive speakers from a well-known store. After a few days, the speakers stopped functioning. The consumer contacted the store for a replacement, but they refused, stating that electronic items are non-returnable. What action can the consumer take in this situation?

Option 1: File a complaint with the National Consumer Disputes Redressal Commission.

Option 2: Lodge a complaint with the District Consumer Disputes Redressal Forum.

Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.

Option 4: Accept the store's policy and give up on any hope of a replacement.

Question : Case Study 34:

A consumer purchased a set of expensive speakers from a well-known store. After a few days, the speakers stopped functioning. The consumer contacted the store for a replacement, but they refused, stating that electronic items are non-returnable. What action can the consumer take in this situation?

Option 1: File a complaint with the National Consumer Disputes Redressal Commission.

Option 2: Lodge a complaint with the District Consumer Disputes Redressal Forum.

Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.

Option 4: Accept the store's policy and give up on any hope of a replacement.