Get updates on Eligibility, Admission, Placements Fees Structure
Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Course Overview
The Professional Certificate in Introductory Guide to Customer Complaints Resolution in India is launched by the Institute of Metropolitan School of Business and Management UK. This is a professional programme which has an extremely small duration of 2 weeks if learnt with interest for 3 hours. Within just a short duration candidates get equipped with business skills.
The Professional Certificate in Introductory Guide to Customer Complaints Resolution in India training will prepare all the candidates for the challenges faced while resolving consumer complaints so that they are able to deliver customer satisfaction in a holistic manner. Moreover, the methods and concepts will be taught so that every participant can respond to complaints based on the situation, customer type, and provide the correct resolution to these complaints.
The Highlights
- 100% online programme
- 3 hours of required effort
- 2 weeks of completion time
- An advanced course level
- Certificate of achievement
Programme Offerings
- Online Course
- 2 Weeks Course
- UK CPD Certificate
- Unlimited access
- Low Fees
- Course Start Anytime
- Short Certificate Course
- E-certificate
- 3 Hours Effort
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | MSBM |
The Professional Certificate in Introductory Guide to Customer Complaints Resolution fee is Rs.2,002.
Professional Certificate in Introductory Guide to Customer Complaints Resolution Fee Structure
Description | Amount in INR |
Programme Fee | Rs. 2,002 |
Eligibility Criteria
Work experience
There are no special requirements for entry into the course but work experience should add up as an advantage.
Certification Qualifying Details
After completion, a Professional Certificate in Introductory Guide to Customer Complaints Resolution in India by the Metropolitan School of Business and Management UK is successfully offered.
What you will learn
With the Professional Certificate in Introductory Guide to Customer Complaints Resolution in India syllabus, the students will gain knowledge of:
- Customer complaints
- Reasons for the organizations loving complaints
- Types and level Of Complainers
- The Dissatisfied Customer
- Solution Strategy for Complainers Level
- Challenging Customers Characteristics
- Tips for dealing with people who are angry
- Complaint Handling Process
Who it is for
Here are such participants who shall be best suited in case of this certificate course.
- Brand Manager
- Services Manager
- Hospitality Roles
- Customer experience Manager
- Customer Service Roles
- CEO, Director, Manager, Supervisor
Admission Details
For admission to the Professional Certificate in Introductory Guide to Customer Complaints Resolution in India classes, the steps are:
Step 1: Visit the official site: https://msbm.org.uk/india/programme/professional-certificate-in-introductory-guide-to-customer-complaints-resolution.
Step 2: Then lookout for the ‘Enroll Now’ button, and simply click it.
Step 3: Adding this will ask the students to fill in details to be able to purchase this programme.
Step 4: The admission of the course is entirely dependent on the purchase.
MSBM Frequently Asked Questions (FAQ's)
Once the last module is completed, the dashboard is deactivated.
If one has any requirement of a hard copy, then they may take printouts.
In the above scenario only writing a mail to technical.support@msbm.org.uk will help.
Most of the time you can locate discounts on the course MRP.
Yes, MSBM has a mobile site where the full catalog of the programmes can be accessed.
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