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Customer Centricity (Odia)
Learn to differentiate customer types, foster a customer-focused culture within organisations, and ensure that participants adopt this perspective.
Enquire
Online
6 Hours
Free
Quick facts
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Medium of instructions
English, Oriya
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course overview
This Customer Centricity (Odia) course offers a comprehensive journey into customer service and operations, covering customer segmentation, understanding and managing different customer types, building strong customer relationships, and promoting a customer-centric mindset. The participants will learn to differentiate customer types, foster a customer-focused culture within the organisation, and ensure that employees adopt this perspective. The participants will become proficient in coordinating effectively, understanding and fulfilling customer needs, receiving feedback constructively and utilizing CRM tools to their advantage. This Customer Centricity (Odia) course will also train them to efficiently operate POS (Point of Sale) devices during sales transactions. Overall, it equips participants to deliver exceptional customer experiences and achieve customer-centric excellence.
The highlights
- 6 hour duration
- Available in Odia
- Subtitles in English
- Expert faculty
- No eligibility required
Program offerings
- 6 hour duration
- Expert instructors
- Comprehensive syllabus
- Assessment
- Certificate course
- Mcq
Course and certificate fees
Type of course
certificate availability
certificate providing authority
Eligibility criteria
There is no eligibility required to enroll for this Customer Centricity (Odia) course. This Customer Centricity (Odia) course is open to all the participants, no specific educational background is required.
What you will learn
Building a strong rapport with customers through effective communication and empathy enhances trust and long-term loyalty. This Customer Centricity (Odia) course will help in delivering exceptional customer experiences requiring not only meeting expectations but also addressing concerns promptly and professionally. Leveraging tools such as Customer Relationship Management (CRM) systems and working effectively with Point of Sale (POS) devices can further enhance service quality, streamline processes and contribute to a seamless customer journey.
Who it is for
The target audience for the Customer Centricity (Odia) course includes:
Admission details
Follow the steps given below to take admission in Customer Centricity (Odia) course:
Step 1: Visit the course page : https://swayam-plus.swayam2.ac.in/courses/course-details?id=F_WADHW_40
Step 2: Login into the Swayam Plus using Google or Microsoft.
Step 3: After login, enter the required details.
Step 4: Once all the details are being filled, after that you can start the Customer Centricity (Odia) course.
The syllabus
Types of Customers - I
Types of Customers - II
Build a Customer-Focused Mindset
Building Rapport with Customers
Respond Effectively to Customers
Introduction to CRM Systems
Evaluation process
To earn the certification, the participants must complete all course modules and assessments. Upon the successful completion, a certificate will be awarded to the participants.
How it helps
Earning the course certificate demonstrates a commitment to personal and professional development. It will help in developing strong customer relationships, which will lead to enhanced trust and long-term loyalty.
Instructors
Ms Shipra Thappa
Freelancer
Freelancer
FAQs
The duration of this Customer Centricity (Odia) course is 6 hours.
The Customer Centricity (Odia) course is delivered in recorded sessions.
The Customer Centricity (Odia) course is free.
Yes, participants will receive a certificate upon successful completion.
No, there is no eligibility and pre-requisite required to enrol in this course.
