Learn to differentiate customer types, foster a customer-focused culture within organisations, and ensure that participants adopt this perspective.
This Customer Centricity (Odia) course offers a comprehensive journey into customer service and operations, covering customer segmentation, understanding and managing different customer types, building strong customer relationships, and promoting a customer-centric mindset. The participants will learn to differentiate customer types, foster a customer-focused culture within the organisation, and ensure that employees adopt this perspective. The participants will become proficient in coordinating effectively, understanding and fulfilling customer needs, receiving feedback constructively and utilizing CRM tools to their advantage. This Customer Centricity (Odia) course will also train them to efficiently operate POS (Point of Sale) devices during sales transactions. Overall, it equips participants to deliver exceptional customer experiences and achieve customer-centric excellence.
Yes
Wadhwani Foundation
The target audience for the Customer Centricity (Odia) course includes:
Customer service manager
There is no eligibility required to enroll for this Customer Centricity (Odia) course. This Customer Centricity (Odia) course is open to all the participants, no specific educational background is required.
Building a strong rapport with customers through effective communication and empathy enhances trust and long-term loyalty. This Customer Centricity (Odia) course will help in delivering exceptional customer experiences requiring not only meeting expectations but also addressing concerns promptly and professionally. Leveraging tools such as Customer Relationship Management (CRM) systems and working effectively with Point of Sale (POS) devices can further enhance service quality, streamline processes and contribute to a seamless customer journey.
Follow the steps given below to take admission in Customer Centricity (Odia) course:
Step 1: Visit the course page : https://swayam-plus.swayam2.ac.in/courses/course-details?id=F_WADHW_40
Step 2: Login into the Swayam Plus using Google or Microsoft.
Step 3: After login, enter the required details.
Step 4: Once all the details are being filled, after that you can start the Customer Centricity (Odia) course.
To earn the certification, the participants must complete all course modules and assessments. Upon the successful completion, a certificate will be awarded to the participants.
Earning the course certificate demonstrates a commitment to personal and professional development. It will help in developing strong customer relationships, which will lead to enhanced trust and long-term loyalty.
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Ms Swathi Venugopal Freelancer Freelancer
The duration of this Customer Centricity (Odia) course is 6 hours.
The Customer Centricity (Odia) course is delivered in recorded sessions.
The Customer Centricity (Odia) course is free.
Yes, participants will receive a certificate upon successful completion.
No, there is no eligibility and pre-requisite required to enrol in this course.
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