Designed to expand professionals' knowledge of the customer lifecycle and enhance participants ability to drive customer-focused strategies.
The Customer Centricity - Advanced is a specialized course designed to expand professionals’ knowledge of the customer lifecycle and enhance their ability to drive customer-focused strategies. This Customer Centricity - Advanced course places strong emphasis on creating value through in-depth customer profile analysis and offers a comparative understanding of transactional versus relationship approaches to customer engagement. The participants will learn to identify key product features that align with customer needs, go beyond meeting expectations to deliver exceptional service, and turn customer complaints into opportunities for improvement and loyalty-building. This Customer Centricity - Advanced course equips participants with the skills necessary for effective CRM (Customer Relationship Management) planning and implementation, ultimately aiming to boost long-term customer satisfaction and retention.
Yes
Wadhwani Foundation
The target audience for the Customer Centricity - Advanced course includes:
Customer service manager
There is no eligibility required to enroll for this Customer Centricity - Advanced course. This Customer Centricity - Advanced course is open to all the participants, no specific educational background is required.
This Customer Centricity - Advanced course provides a thorough understanding of the different stages and dynamics of the customer lifecycle, enabling professionals to manage and optimize each phase effectively. It focuses on developing the ability to conduct detailed customer profile analysis, helping identify individual preferences and tailor value propositions accordingly. This Customer Centricity - Advanced course also distinguishes between transactional and relationships-based approaches to customer engagement, offering insights into how each method impacts customer loyalty. Participants will master the skill of identifying and clearly articulating key product features to ensure they resonate with customer needs.
Follow the steps given below to take admission in Customer Centricity - Advanced course:
Step 1: Visit the course page : https://swayam-plus.swayam2.ac.in/courses/course-details?id=F_WADHW_19
Step 2: Login into the Swayam Plus using Google or Microsoft.
Step 3: After login, enter the required details.
Step 4: Once all the details are being filled, after that you can start the Customer Centricity - Advanced course.
To earn the certification, the participants must complete all course modules and assessments. Upon the successful completion, a certificate will be awarded to the participants.
Earning the course certificate demonstrates a commitment to personal and professional development. It will help in expanding professionals’ knowledge of the customer lifecycle and enhance their ability to drive customer-focused strategies.
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Ms Swathi Venugopal Freelancer Freelancer
The duration of this Customer Centricity - Advanced course is 6 hours.
The Customer Centricity - Advanced course is delivered in recorded sessions.
The Customer Centricity - Advanced course is free.
Yes, participants will receive a certificate upon successful completion.
No, there is no eligibility and pre-requisite required to enrol in this course.
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