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Quick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English | Self Study | Video and Text Based |
Courses and Certificate Fees
| Certificate Availability | Certificate Providing Authority |
|---|---|
| yes | The University of Leeds |
The Syllabus
- Welcome
- Personal Style
- Communication Platforms
- Your approach to communication
- Summary
Welcome
- Welcome to the course
- Introduce yourself
- Why is it important to communicate well?
Personal Style
- How do you like to communicate?
- Who are you?
- Communication styles
- How do other people communicate?
- What’s your style?
Communication Platforms
- What different ways do people communicate at work?
- Preparing to communicate
- Who are you communicating with?
- What's the best approach to communicating?
- Your suggestions
Your approach to communication
- Identifying your communication goals
- Your communication preferences
- Do you see yourself differently now?
Summary
- Welcome to Week 2
- Communicating at work
- Managing challenging conversations
- Demonstrating your communication skills
- Summary
Welcome to Week 2
- Welcome to week 2
- How could you communicate better?
Communicating at work
- Why you need good communication at work
- What would you do?
- Could you communicate like that?
Managing challenging conversations
- Why challenging conversations are good
- How do professionals manage challenging conversations?
- What should Ali do?
- Ali's solution
- Do you agree?
Demonstrating your communication skills
- Your communication plan
- Assignment: Share your plan
- Provide feedback
- Reflect on your feedback
- Your reflections
Summary
- Sharing your success
- Summary
- Test your understanding
- Next steps
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