- Why companies are struggling with customer experience and how to solve it?
- What business benefits can you receive through improving customer experiences?
- What is Customer Experience Blueprint?
- Facts and case studies on effects of customer experiences
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- Customer Experience Management Blueprint
Online
$ 19 99
Quick facts
particular | details | |
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
Fees information
$ 19 $99
certificate availability
Yes
certificate providing authority
Simpliv Learning
The syllabus
Why Customer Experience Blueprint Is Key To your Company
How to Create a Customer Experience Blueprint
- Learning to use the practical Customer Experience Blueprint tool
- Applying Customer Experience Blueprint to a case example
Understanding Customer Wants & Needs & Expectations
- Optimizing your strategy by understanding customer wants vs. needs
- Identifying customer wants throughout a customer journey
- Identifying customer needs
- Case example on identifying customer needs and template for your own business
- What are customer expectations and why do they matter for you?
- Applying customer expectation technique to your own business and a case example
Leveraging Customer Attitudes & Emotions & Psychology
- Use customer emotions as a leverage
- What are customer emotions?
- Identifying emotions in your customer experience
Writing customer personas to engage employees
- Use customer personas to motivate employees to care about customers
- Instructions and template for writing your own customer personas
Using Outcome Based Segmentation
- Challenging traditional customer segmentation techniques
- Practical approach to customer-centric segmentation
Involving customers in Customer Experience Blueprint
- Why should you involve customers in designing the blueprint?
- Ensure your success in involving the customers through research
- Mining unsolicited customer feedback
- Using surveys for getting information from customers
- Using interviews to get deeper insight from the customers
- Ethnographic fields trips as method to understand customers better
Take Action with Customer Experience Blueprint
- The complete template for customer experience blueprint
- Take concrete action with Customer Experience Blueprint!