- Info for IT Service Management Exams
- 3 Tips to Get More Value Out of this Course
- The 3-pass approach for IT Service Management exams
- What's on IT Service Management exams?
Online
₹ 449 3,499
Quick facts
particular | details | |
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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Course and certificate fees
Fees information
₹ 449 ₹3,499
certificate availability
Yes
certificate providing authority
Udemy
The syllabus
Information for IT Service Management Exams and IT Certifications
Service Management & Service Lifecycle
- Service Management
- The Service Lifecycle
Processes, Functions and Characteristics
- Processes and Functions and the 4 characteristics of functions
- Process, Roles and Maturity Levels of Processes
- A dive into Functions and Processes
The 5 Core Functions
- 1st Function - Service Desk
- 2nd Function - Technical Management
- 3rd Function - Application Management
- 4th Function - IT Operations Control
- 5th Function - Facilities Management
The RACI Model, Service Strategy and Service Portfolio Management
- The RACI Model
- Service Strategy
- Concepts and Models
- Service Strategy and Service Portfolio Management
Demand Management and IT Financial Management
- Demand Management and IT Financial Management
Bonus Lecture
- Bonus Lecture