Hello Sushmita,

Could you please specify which companion and dashboard you’re talking about? Are these part of a particular website, app, or software?
Also, let me know:

• Are you getting any error messages?

• When did the issue start?

• Which device and browser/app are you using?

• Have you tried clearing cache or restarting the app/device?

With this info, I can help you troubleshoot and suggest possible solutions.

Thank you!