Question : Case Study 10: Citywide Services
Citywide Services, a government agency, is considering decentralization to improve its public services.
Question:
The main advantage of decentralization for Citywide Services is:
Option 1: Efficient resource utilization
Option 2: Limited decision-making
Option 3: Enhanced role ambiguity
Option 4: Centralized authority
Correct Answer: Efficient resource utilization
Solution : The correct answer is (a) Efficient resource utilization
The main advantage of decentralization for Citywide Services is efficient resource utilization. Decentralization involves delegating decision-making authority to lower levels of the organization. This allows for quicker and more localized decision-making, which often leads to more efficient use of resources. Units or teams closer to the issues or tasks at hand can make decisions that are better informed and tailored to the specific needs of their area, ultimately improving the overall effectiveness and efficiency of public services provided by Citywide Services.
Decentralization at Citywide Services can lead to:
Option 1: Enhanced accountability
Option 2: Duplication of resources
Option 3: Increased centralization
Option 4: Simplified communication
Question : Case Study 3: Citywide Services
Citywide Services, a government agency, is focused on enhancing its public services through efficient organizing.
A centralized decision-making approach might hinder Citywide Services':
Option 1: Goal achievement
Option 2: Employee empowerment
Option 3: Coordination among departments
Option 4: Effective resource allocation
The importance of organizing in Citywide Services is to:
Option 1: Increase duplication of efforts
Option 2: Enhance specialization
Option 3: Reduce accountability
Option 4: Optimize resource utilization
Citywide Services' shift to a divisional structure could lead to:
Option 1: Clear hierarchy
Option 2: Excessive centralization
Option 3: Streamlined communication
Option 4: Enhanced innovation
Question : Case Study 61: Creative Solutions
Decentralization's advantage of enhanced accountability is often accompanied by:
Option 1: Limited resource allocation
Option 2: Reduced innovation
Option 3: Centralized decision-making
Option 4: Hierarchical control
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