11 Views

Question : Case Study 16:

LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.

Question:

Which step in the process of controlling involves setting specific performance targets for employees at LMN Services?

Option 1: Setting performance standards.

Option 2: Measuring actual performance.

Option 3: Comparing actual performance with standards.

Option 4: Evaluating employee performance.


Team Careers360 10th Jan, 2024
Answer (1)
user-img
Team Careers360 14th Jan, 2024

Correct Answer: Setting performance standards.


Solution : The correct answer is (a) Setting performance standards.

Setting performance standards involves establishing clear and specific performance expectations and targets that employees are expected to meet. These standards provide a benchmark against which actual performance can be measured and evaluated in the subsequent steps of the control process.

Related Questions

MAHE Manipal M.Tech 2025
Apply
NAAC A++ Accredited | Accorded institution of Eminence by Govt. of India | NIRF Rank #4
Graphic Era (Deemed to be Uni...
Apply
NAAC A+ Grade | Among top 100 universities of India (NIRF 2024) | 40 crore+ scholarships distributed
Indrashil University | B.Tech...
Apply
Apply for B.Tech | AICTE Aproved | UGC Recognized | International Collaborations for Global Edge | 100% Placement Assistance
JSS University Mysore BBA Adm...
Apply
NAAC A++ Accredited| Ranked #24 in University Category by NIRF
Sharda University Admissions ...
Apply
North India's Largest Educational Group | NIRF Ranked 86 | NAAC A+ Grade | Highest Package 1.6 Cr | Scholarships upto 100% | Pay Rs.500 instead of ...
UPES B.Tech Admissions 2025
Apply
Ranked #42 among Engineering colleges in India by NIRF | Highest Package 1.3 CR , 100% Placements | Last Date to Apply: 18th May
View All Application Forms

Download the Careers360 App on your Android phone

Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile

150M+ Students
30,000+ Colleges
500+ Exams
1500+ E-books