Question : Case Study 4:
PQR Services is a consulting firm that provides various professional services. The company's management wants to implement effective control measures to enhance its service quality and client satisfaction.
Question:
Why is controlling important for PQR Services?
Option 1: To reduce customer feedback.
Option 2: To enhance service quality.
Option 3: To increase employee turnover.
Option 4: To eliminate planning efforts.
Correct Answer: To enhance service quality.
Solution : The correct answer is (b) To enhance service quality.
Controlling is important for PQR Services to enhance its service quality. Controlling involves monitoring and regulating the organization's processes, activities, and outcomes to ensure they align with established standards and objectives. By implementing effective control measures, PQR Services can identify areas where service quality may be lacking, make necessary adjustments, and continuously improve its services. This proactive approach helps the company address any issues that might arise, meet or exceed client expectations, and ultimately enhance the quality of the services it provides.
Question : Case Study 1:
XYZ Electronics is a company that manufactures smartphones. The management team at XYZ Electronics is concerned about maintaining the quality of their products and ensuring they meet customer expectations. They want to implement effective control measures to achieve these objectives.
What is the relationship between planning and controlling at XYZ Electronics?
Option 1: Planning and controlling are unrelated.
Option 2: Planning comes before controlling.
Option 3: Controlling comes before planning.
Option 4: Planning and controlling are simultaneous processes.
Question : Case Study 11:
ABC Pharmaceuticals is a company that manufactures and sells medicinal products. The management team at ABC is concerned about maintaining the quality of its products and ensuring compliance with regulatory standards.
What is the relationship between planning and controlling at ABC Pharmaceuticals?
Question : Case Study 18:
Question : Which one of the following sequence of process of management is correct?
Option 1: Planning, Controlling, Organising, Staffing
Option 2: Staffing, Planning, Organising, Controlling
Option 3: Planning, Organising, Staffing, Controlling
Option 4: Organising, Planning, Staffing, Controlling
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