Question : Case Study 9:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
How can LMN Services benefit from an effective control system?
Option 1: By reducing customer feedback.
Option 2: By increasing employee turnover.
Option 3: By optimizing service delivery.
Option 4: By decreasing external communication.
Correct Answer: By optimizing service delivery.
Solution : The correct answer is (c) By optimizing service delivery.
LMN Services can benefit from an effective control system by optimizing service delivery. An effective control system allows the organization to monitor and manage its service processes, activities, and interactions to ensure they align with established standards and objectives. By implementing such a system, LMN Services can identify areas for improvement, track performance, and make necessary adjustments to enhance the quality of its services. This optimization leads to better customer satisfaction as services are consistently delivered in line with customer expectations, thereby strengthening the organization's reputation and customer loyalty.
Question : Case Study 16:
Question : Case Study: XYZ Electronics Pvt. Ltd.
XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to answer the questions.
In the context of XYZ Electronics, what does effective supervision entail?
Option 1: Micromanagement and control over every task
Option 2: Lack of communication with subordinates
Option 3: Providing guidance, support, and motivation
Option 4: Avoiding employee feedback and suggestions
At XYZ Electronics, what would be the consequence of a supervisor lacking effective communication skills?
Option 1: Enhanced coordination among team members
Option 2: Improved employee motivation and satisfaction
Option 3: Misunderstandings and reduced productivity
Option 4: Increased autonomy among employees
What qualities should a supervisor possess at XYZ Electronics?
Option 1: Micromanagement and authoritarian behavior
Option 2: Lack of communication skills
Option 3: Patience and effective communication skills
Option 4: Indifference toward employee concerns
The supervisor at XYZ Electronics emphasizes effective communication to prevent:
Option 1: Employee development and growth
Option 2: Bureaucratic procedures
Option 3: Misunderstandings and conflicts
Option 4: Innovation and creativity
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