Question : Case Study 9:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
How can LMN Services benefit from an effective control system?
Option 1: By reducing customer feedback.
Option 2: By increasing employee turnover.
Option 3: By optimizing service delivery.
Option 4: By decreasing external communication.
Correct Answer: By optimizing service delivery.
Solution : The correct answer is (c) By optimizing service delivery.
LMN Services can benefit from an effective control system by optimizing service delivery. An effective control system allows the organization to monitor and manage its service processes, activities, and interactions to ensure they align with established standards and objectives. By implementing such a system, LMN Services can identify areas for improvement, track performance, and make necessary adjustments to enhance the quality of its services. This optimization leads to better customer satisfaction as services are consistently delivered in line with customer expectations, thereby strengthening the organization's reputation and customer loyalty.