Neha Jain 17th Oct, 2018

Hi there. 

Go to the website, open your dashboard, then open the page where you uploaded the thumb print. Then, please check if there's any option of uploading another file again. 

If you don't find an option, call up the authorities to clear your query. 

There must be a helpline number on the official website or any email id must be mentioned too. 

Call them continuously and keep sending emails until you get the answer of your question. 

Only the authorities will be able to provide you the solution of this particular query. 

Wishing you luck!