Firstly, the most common reason for missing emails is that they've ended up in your spam or junk folder . Email providers have filters that automatically sort out what they believe to be unwanted mail. Sometimes, legitimate emails, especially those from automated systems or containing attachments (like a brochure PDF), can be mistakenly flagged as spam. The first thing you should do is thoroughly check your spam and junk folders. Look carefully through all the pages, as sometimes emails can get buried. If you find the brochure email there, mark it as "not spam" or "not junk" to help your email provider learn that you want to receive emails from this sender in the future.

Secondly, there might be an issue with your email filters or rules . Most email services allow you to set up filters that automatically move, delete, or mark emails based on certain criteria (like the sender's address or keywords in the subject). It's possible that you have a filter set up that is unintentionally affecting emails from the brochure sender. Review your email settings for any active filters and see if any might be misdirecting these emails.

Thirdly, double-check the email address you provided when requesting the brochure. A simple typo can prevent the email from ever reaching your inbox. If possible, try submitting your request again, being extra careful when entering your email address.

Another possibility is that there might be an issue on the sender's side . Their email system might be experiencing temporary problems, or the email might have been blocked by their server or flagged as spam by their outgoing mail server. If you have an alternative way to contact the organization sending the brochure (e.g., a phone number or a contact form on their website), you could reach out to them and inquire if there have been any issues with their email delivery.

Finally, less commonly, there could be issues with your email account storage being full . If your inbox or overall storage limit is reached, you might not be able to receive new emails. Check your email account's storage status and delete any unnecessary emails or large attachments to free up space.

By systematically checking these possibilities, you should be able to identify why you are not receiving the brochure emails. Remember to start with your spam folder and then work through the other potential causes.