If you have sent PhonePe payment but have not yet received NEET guidance or confirmation first check your PhonePe transaction history to see if the payment shows as successful If it does but you have not received any reply from the NEET guidance service you should immediately contact their customer support team via email or the helpdesk with your payment reference and transaction screenshot Always include your name purpose of payment date and amount in your message If you do not receive a response within twenty four to forty eight hours escalate to higher authority such as the training centre manager or coordinator If the guidance service continues to be unresponsive you can request a refund through PhonePe by raising a dispute with the official transaction details Most services must respond in three to five business days Ensure that you keep all records like transaction ID screenshots chat records and payment confirmation for reference This approach helps you resolve the issue and ensures that you either receive the promised guidance or get your money back