I will just provide you with the facts. Actually Ground Staff work in the aviation industry where they are engaged in various roles at the airport such as ensuring the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets. The job of ground staff requires Diploma in Administration or Travel, or PG Diploma Course, experience in customer care, excellent interpersonal skills. well-groomed. willing to work shifts. and lastly computer literacy.

You can view youtube channel of Sugandha sharma for more information on this career path.
Good luck!