Hello aspirant,
I am here for helping you....
By considering your doubt I want to you suggest you that if your certificate don't come in your hand and you definitely need it then you should contact with the main office of your University and if you don't get any result then you can file RTI for that.
I hope it will be beneficial for you....
For more queries you can  upvote my answer and can ask in the comment section below...

Best of luck...