Question : Under the Consumer Protection Act, who can file a complaint on behalf of a consumer?
Option 1: Any person
Option 2: Only the consumer
Option 3: Only a lawyer
Option 4: Only a government official
Correct Answer: Any person
Solution : The correct answer is (a) Any person.
Under the Consumer Protection Act, any person can file a complaint on behalf of a consumer. It is not restricted solely to the consumer themselves. This provision allows for individuals such as family members, friends, consumer rights activists, or any concerned person to file a complaint on behalf of a consumer who may be unable or unwilling to do so themselves.
While the consumer themselves has the right to file a complaint, the act recognizes that there may be situations where someone else, acting in the best interest of the consumer, may initiate the complaint process. This provision helps ensure that consumers are not deprived of their rights and protections under the act due to various circumstances.
Question : Case Study 5
A consumer bought a shirt online and paid for it in advance. However, the shirt never arrived, and the seller's website is now inaccessible. What action can the consumer take under the Consumer Protection Act?
Option 1: File a complaint with the local police against the seller.
Option 2: Lodge a complaint with the Reserve Bank of India (RBI) for payment fraud.
Option 3: File a complaint with the National Consumer Disputes Redressal Commission directly.
Option 4: Register a complaint with the consumer court for deficiency in services.
Question : Which among the following is not considered as a consumer under consumer protection act 1986?
Option 1: A person who buys any goods for a consideration which has been paid
Option 2: A person who avails of any service for a consideration which has been promised
Option 3: A person who avails of a service for a commercial purpose
Option 4: None of the above
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