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What is Customer Centricity?


Kamendra kumar 1st Mar, 2023
Answer (1)
Kamendra kumar 1st Mar, 2023

The ability of people working in an organisation to understand the opinion of their customers, and their expectations. The motive of customer centricity is to make all the decisions considering the customer as a focus. Customer satisfaction is considered the topmost priority and a loyalty is shown to the customer.

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