Question : What is the time limit within which a complaint can be filed under the Consumer Protection Act?
Option 1: 3 days
Option 2: 15 days
Option 3: 30 days
Option 4: 90 days
Correct Answer: 90 days
Solution : The correct answer is (d) 90 days.
Under the Consumer Protection Act, a complaint can be filed within a time limit of 90 days from the date on which the cause of action arose. The cause of action refers to the occurrence or incident that gives rise to the complaint, such as the purchase of a defective product or the occurrence of a deficient service.
It's important to note that the time limit of 90 days is prescribed by the act, and it is advisable to file the complaint within this period to ensure its validity. However, in certain circumstances, the consumer courts may allow for a relaxation of the time limit based on valid reasons and circumstances surrounding the case. Filing a complaint within the prescribed time limit is important to ensure that the complaint is considered by the consumer courts and to initiate the process of dispute resolution and seeking appropriate remedies or compensation.
Question : Case Study 5
A consumer bought a shirt online and paid for it in advance. However, the shirt never arrived, and the seller's website is now inaccessible. What action can the consumer take under the Consumer Protection Act?
Option 1: File a complaint with the local police against the seller.
Option 2: Lodge a complaint with the Reserve Bank of India (RBI) for payment fraud.
Option 3: File a complaint with the National Consumer Disputes Redressal Commission directly.
Option 4: Register a complaint with the consumer court for deficiency in services.
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