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Please contact IIT JAM officials with your concern. Do share the transaction id with them so that they are able to help you better.
All the best!
For this you need to contact IIT JaM authority sending your screenshot of transaction and details via email as well as phone for proper assistance .
Any payment related issues can only be solved by them as they are authorised to do so.
Contact details shared below.
http://jam.iitb.ac.in/contact.html
http://jam.iitb.ac.in/faq_adm.html
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