Hello,

The transaction must have been terminated while trying to process the payment. You need to once again initiate the payment. If the amount has been deducted from the previous transaction it will be refunded to the same bank account within 7-10 working days. If it is not refunded you can contact the respective bank customer service and enquire. They shall assist you in this regard and process your request. Please keep the details of the transaction such as transaction data, ID and amount and provide these details when you contact the customer service representative.