- Introduction to Business Process Outsourcing (Pdf)
Online
24 Weeks
Quick facts
particular | details | ||
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Medium of instructions
English
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Mode of learning
Self study
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Mode of Delivery
Video and Text Based
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number of course credit
10
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Course overview
The CRM Domestic Voice online course introduces students to the basic principles of Business Process Outsourcing along with the importance of effective communication and personality development at the workplace. The course will allow students to improve their basic language skills by introducing concepts like parts of speech and its various supporting components.
The CRM Domestic Voice course offered by Swayam is coordinated by Radhika B. of the National Institute of Open Schooling. This is a skill-based course that helps students in developing strong customer relationship management skills. The course helps in identifying the importance of customer service, types of customers, and the ability to handle customer queries efficiently.
The CRM Domestic Voice Training course will help students acquire a basic knowledge of computer systems along with the components of internet domain systems, webpages, and various internet services like social networking sites. The course carries 10 credits and is taught for a period of 24 weeks. This practical-oriented course will help students improve their overall technical skills and presentation skills.
The highlights
- 24 weeks
- 10 credits
- School-level
- PDF content
- Video lectures by experts
- Knowledge about computer
- Knowledge about customer service
Program offerings
- 24 weeks
- 10 credits
- Pdf content
- Video lectures
Course and certificate fees
certificate availability
What you will learn
After completing the CRM Domestic Voice Training course, you will gain knowledge about the following topics:
- Aspects of Business Process Outsourcing
- Representations of communication at the workplace
- Steps involved in personal development
- The importance of team building
- Ways to offer good customer service
- Steps to achieve work-life balance
- Overview of computer applications and operating system
- The working of internet systems
Admission details
Given below are the steps to enroll in the CRM Domestic Voice Course:
Step 1: Click on the URL given below -https://onlinecourses.swayam2.ac.in/cec21_ge05/preview
Step 2: Click on the sign-in/register option present at the top right side corner of the page.
Step 3: When the link opens to a new window, create a new account by entering your username, password and email id.
Step 4: You will get a verification code on the registered email address.
Step 5: Verify your credentials and complete the application process.
The syllabus
Week 1
Lesson-1
Week 2
Lesson-1
- Video
Week 3
Lesson-2
- Basic Communication at The Workplace (Pdf)
Week 4
Lesson-2
- Video
Week 5
Lesson-3
- Advanced Communication at The Workplace (Pdf)
Week 6
Lesson-3
- Video
Week 7
Lesson-4
- Grammar for Communication (Pdf)
Week 8
Lesson-4
- Video
Week 9
Lesson-5
- Personality Development (Pdf)
Week 10
Lesson-5
- Video
Week 11
Lesson-6
- Team Building (Pdf)
Week 12
Lesson-6
- Video
Week 13
Lesson-7
- Customer Service (Pdf)
Week 14
Lesson-7
- Video
Week 15
Lesson-8
- Work-Life Balance (Pdf)
Week 16
Lesson-8
- Video
Week 17
Lesson-9
- Introduction to Computer (Pdf)
Week 18
Lesson-9
- Video
Week 19
Lesson-10
- Introduction to Operating System (Pdf)
Week 20
Lesson-10
- Video
Week 21
Lesson-11
- Internet and E-Mail (Pdf)
Week 22
Lesson-10
- Video
How it helps
The CRM Domestic Voice Benefits are given below:
- The course will provide students with the right knowledge about the key components of a computer system and its operating system and the different ways of handling them.
- The course will help students to identify the real cause behind stress and will encourage them to think of ways to balance work and life and manage time effectively.
- The course will make students realize the importance of customer service and the right method of communication with customers. It also trains them in handling different customer issues and concerns.
- The course will help students identify the importance of language skills by familiarising them with the vital components of language and by explaining the role of active body language.
Instructors
Ms Radhika B
Academic Officer
NIOS
Other Masters
FAQs
The CRM Domestic Voice course provides 10 credits in total.
The course is coordinated by Radhika B. of the National Institute of Open Schooling.
No, the CRM Domestic Voice course does not offer placement opportunities to students.
The duration of the CRM Domestic Voice training course is 24 weeks.