Hello Aspirant.

Hope you are doing well.

For this I would like you to call the higher authorities through the contact number or email id that they have given and tell them about your problem because they can help you much better with this and try to solve your query and will also tell you that what you'll have to do next. And please be patient and stay calm and they'll definitely try to solve your query and do as much as they can do for you.

GOOD LUCK, STAY MOTIVATED AND HOPE THIS HELPS.

Thankyou.