Question : Case Study 1:
Mr. Sharma purchased a mobile phone online, but it stopped working after just one week. He contacted the seller for a replacement, but they refused to take any action. Which right of the consumer has been violated in this case?
Option 1: Right to be heard
Option 2: Right to safety
Option 3: Right to seek redressal
Option 4: Right to choose
Correct Answer: Right to seek redressal
Solution : The correct answer is (c) Right to seek redressal
The consumer, Mr. Sharma, is facing a problem with the product he purchased, and the seller is refusing to take any action to address his concern or provide a replacement. This violates the consumer's right to seek redressal, which includes the right to have their grievances addressed and resolved by the seller or through a consumer protection mechanism.
Question : Case Study 25:
A consumer bought a branded mobile phone, and within a week, it developed a major technical flaw. The consumer approached the manufacturer for repair or replacement, but they refused to take any action. What right of the consumer has been violated in this case?
Option 1: Right to be informed
Option 2: Right to seek redressal
Option 3: Right to safety
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