Question : Case Study 1:
Mr. Sharma purchased a mobile phone online, but it stopped working after just one week. He contacted the seller for a replacement, but they refused to take any action. Which right of the consumer has been violated in this case?
Option 1: Right to be heard
Option 2: Right to safety
Option 3: Right to seek redressal
Option 4: Right to choose
Correct Answer: Right to seek redressal
Solution : The correct answer is (c) Right to seek redressal
The consumer, Mr. Sharma, is facing a problem with the product he purchased, and the seller is refusing to take any action to address his concern or provide a replacement. This violates the consumer's right to seek redressal, which includes the right to have their grievances addressed and resolved by the seller or through a consumer protection mechanism.




