Question : Case Study 11:
ABC Pharmaceuticals is a company that manufactures and sells medicinal products. The management team at ABC is concerned about maintaining the quality of its products and ensuring compliance with regulatory standards.
Question:
Which feature of controlling is ABC Pharmaceuticals most likely to emphasize?
Option 1: Goal setting.
Option 2: Employee training.
Option 3: Workplace diversity.
Option 4: External communication.
Correct Answer: Goal setting.
Solution : The correct answer is (a) Goal setting.
Given that ABC Pharmaceuticals is concerned about maintaining product quality and regulatory compliance, the most relevant feature of controlling for them to emphasize would be "goal setting." Goal setting involves establishing clear objectives and standards for performance, which is crucial in ensuring that the products meet quality standards and regulatory requirements. This allows the company to measure its performance against these goals and take corrective actions if necessary to maintain the desired quality and compliance levels.
Question : Case Study 18:
Question : Case Study: ABC Retailers
ABC Retailers is a chain of stores specializing in fashion apparel. They have a hierarchical management structure with top management, middle-level management, and lower-level management. The company aims to provide a wide range of trendy clothing options and outstanding customer service.
ABC Retailers' management team believes in maintaining transparency and open communication with employees. This reflects the management principle of:
Option 1: Centralization
Option 2: Unity of direction
Option 3: Scalar chain
Option 4: Openness
Question : Case Study: XYZ Electronics Pvt. Ltd.
XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to answer the questions.
What qualities should a supervisor possess at XYZ Electronics?
Option 1: Micromanagement and authoritarian behavior
Option 2: Lack of communication skills
Option 3: Patience and effective communication skills
Option 4: Indifference toward employee concerns
At XYZ Electronics, what would be the consequence of a supervisor lacking effective communication skills?
Option 1: Enhanced coordination among team members
Option 2: Improved employee motivation and satisfaction
Option 3: Misunderstandings and reduced productivity
Option 4: Increased autonomy among employees
The supervisor at XYZ Electronics encourages employees to share their opinions and ideas, promoting a culture of:
Option 1: Micromanagement
Option 2: Autocracy
Option 3: Open communication and participation
Option 4: Isolation
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