Question : Case Study 16: Overcoming Communication Challenges at ABC Tech
ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.
Question :
At ABC Tech, what is a demerit of formal communication?
Option 1: Enhanced accuracy of information
Option 2: Limited flexibility in message delivery
Option 3: Hindrance to employee engagement
Option 4: Propagation of rumors and misinformation
Correct Answer: Limited flexibility in message delivery
Solution : The correct answer is (b) Limited flexibility in message delivery
One of the demerits of formal communication at ABC Tech is the limited flexibility in message delivery. Formal communication often follows predefined channels and formats, which can restrict the adaptability and customization of messages to suit different audiences or situations. This can sometimes lead to messages being less effective in conveying the intended meaning or not resonating well with the recipients. Formal communication often emphasizes accuracy, clarity, and minimizing rumors or misinformation. However, it can sometimes lack the flexibility needed to engage employees effectively or address complex, dynamic, or sensitive issues.
Question : Case Study : Overcoming Communication Barriers at ABC Enterprises
ABC Enterprises focuses on overcoming communication barriers for seamless information flow. Consider the following scenario to answer the questions.
At ABC Enterprises, what is a demerit of informal communication?
Option 3: Building strong interpersonal relationships
What is one merit of informal communication at ABC Tech?
Option 1: Rapid transmission of information
Option 2: Encouraging employee creativity
Option 4: Reducing reliance on organizational hierarchy
The supervisor at ABC Tech values a well-structured approach to communication, where formal channels are utilized for official messages. This reflects which type of communication?
Option 1: Formal communication
Option 2: Informal communication
Option 3: Vertical communication
Option 4: Downward communication
Question : Case Study : Communication Effectiveness at XYZ Corporation
XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.
At XYZ Corporation, what is a demerit of informal communication?
ABC Tech faces difficulties in communication due to differences in perception and attitude among employees. This barrier to effective communication is known as:
Option 1: Semantic barrier
Option 2: Psychological barrier
Option 3: Organizational barrier
Option 4: Personal barrier
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