Question : Case Study 8:
A consumer bought a car, and within a few days, it started showing major defects. The manufacturer refused to replace the car or refund the amount paid. The consumer is upset and wants to take legal action. Which consumer court should they approach if the value of the car is Rs. 15 lakhs?
Option 1: District Consumer Disputes Redressal Forum
Option 2: State Consumer Disputes Redressal Commission
Option 3: National Consumer Disputes Redressal Commission
Option 4: Supreme Court of India
Correct Answer: State Consumer Disputes Redressal Commission
Solution : The correct answer is (b) State Consumer Disputes Redressal Commission
The State Consumer Disputes Redressal Commission is the appropriate consumer court for cases where the value of the goods or services and the compensation claimed exceed the jurisdiction of the District Consumer Disputes Redressal Forum but are within the jurisdiction of the State Commission. The National Consumer Disputes Redressal Commission typically deals with cases involving higher values or appeals from State Commissions. The Supreme Court of India is the highest court in the country and is not the appropriate forum for consumer disputes in the first instance.
Question : Case Study 32:
A consumer bought a laptop online, and the seller promised a cashback offer within two weeks of purchase. However, the cashback was not credited to the consumer's account as promised. What action can the consumer take in this case?
Option 1: File a complaint with the District Consumer Disputes Redressal Forum.
Option 2: Lodge a complaint with the National Consumer Disputes Redressal Commission directly.
Option 3: Contact the Advertising Standards Council of India (ASCI) for assistance.
Option 4: Give up on the cashback offer, as it might be a fraudulent promise.
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