6 Views

Question : Case Study 9:

LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.

Question:

Which step in the process of controlling involves setting specific performance targets for employees at LMN Services?

Option 1: Setting performance standards.

Option 2: Measuring actual performance.

Option 3: Comparing actual performance with standards.

Option 4: Evaluating employee performance.


Team Careers360 15th Jan, 2024
Answer (1)
Team Careers360 22nd Jan, 2024

Correct Answer: Setting performance standards.


Solution : The correct answer is (a) Setting performance standards.

The step in the process of controlling that involves setting specific performance targets for employees at LMN Services is "Setting performance standards." Performance standards define the expected level of performance for employees and provide clear benchmarks against which their actual performance can be measured. These standards help guide employees toward achieving desired outcomes and aligning their efforts with the organization's goals. Once performance standards are set, LMN Services can proceed with measuring actual performance, comparing it with the standards, and taking corrective actions as necessary to improve employee performance and customer satisfaction.

Related Questions

Amity University, Noida Law A...
Apply
700+ Campus placements at top national and global law firms, corporates and judiciaries
Amity University, Noida BBA A...
Apply
Ranked amongst top 3% universities globally (QS Rankings)
VIT Bhopal University | M.Tec...
Apply
M.Tech admissions open @ VIT Bhopal University | Highest CTC 52 LPA | Apply now
Amity University | M.Tech Adm...
Apply
Ranked amongst top 3% universities globally (QS Rankings).
Graphic Era (Deemed to be Uni...
Apply
NAAC A+ Grade | Among top 100 universities of India (NIRF 2024) | 40 crore+ scholarships distributed
Amity University Noida B.Tech...
Apply
Among Top 30 National Universities for Engineering (NIRF 2024) | 30+ Specializations | AI Powered Learning & State-of-the-Art Facilities
View All Application Forms

Download the Careers360 App on your Android phone

Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile

150M+ Students
30,000+ Colleges
500+ Exams
1500+ E-books