Question : Case Study : Communication Effectiveness at XYZ Corporation
XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.
Question :
Employees at XYZ Corporation often fear negative evaluation by their supervisors when sharing their opinions. This barrier to effective communication is known as:
Option 1: Semantic barrier
Option 2: Psychological barrier
Option 3: Organizational barrier
Option 4: Personal barrier
Correct Answer: Psychological barrier
Solution : The correct answer is (b) Psychological barrier
A psychological barrier is a type of communication barrier that arises from the mental state, perceptions, or psychological factors affecting the sender or receiver of a message. In this case, the fear of negative evaluation by supervisors can create a psychological barrier for employees, inhibiting them from openly sharing their opinions or ideas. This fear can stem from concerns about potential repercussions on their performance evaluations, promotions, or job security.
Complex organizational structure and numerous hierarchical levels lead to communication delays at XYZ Corporation. This barrier to effective communication is known as:
Employees at XYZ Corporation hesitate to share their ideas during meetings due to a lack of confidence. This barrier to effective communication is known as:
XYZ Corporation experiences difficulties due to differences in language and interpretation of words. This barrier to effective communication is known as:
What is one merit of formal communication at XYZ Corporation?
Option 1: Rapid transmission of information
Option 2: Promoting employee creativity
Option 3: Building strong interpersonal relationships
Option 4: Reducing reliance on organizational hierarchy
The CEO of XYZ Corporation values open communication and encourages employees to share their ideas and concerns. This reflects which type of communication?
Option 1: Formal communication
Option 2: Informal communication
Option 3: Vertical communication
Option 4: Downward communication
Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile