Hi,

If you are downloading this eBook on your mobile, follow these steps:

• For Android Users:

Once the download is complete, you can find the eBook in your Downloads folder. Tap to open it, and your device will prompt you to select a PDF viewer or other compatible apps to access the file.

• For iPhone Users:

After downloading via Safari, tap the downward arrow icon located next to the URL bar. Once the file appears, save it to your Files app for easy access.

If you are downloading this on your app, then follow these steps after downloading the ebook/sample paper-
- Go to the "eLibrary" section of the app you will see "All Books" tab is open by default.

- In right of the "All Books" tab, you will see "My Reads" tab, navigate to "My Reads" and you will see your downloaded material there.

- Click "Read Now" to read any material or pdf.

Hi,

try below steps to access your ebook:

Check Spam/Junk Folder:

Sometimes, legitimate emails might end up in your spam or junk folder. Make sure to check these folders in your email account to see if the missing emails are there

Check Email Filters:

If you've set up any email filters or rules, they might be redirecting or deleting incoming messages. Review your email settings to ensure there are no such filters that could be causing this issue.

Review Your Storage:

Sometimes, if your email account is full (i.e., you've reached the maximum storage), new emails will not be delivered. Check your email account's storage space and delete unnecessary emails if needed.

Check for Server or Network Issues:

Sometimes, email services face temporary outages or delays. Check if there are any ongoing issues with your email service provider.

after trying these steps ask your sender to resend the ebook if possible