Hi,

Well you can email them and can query about your problem on their portal and can also visit the office and talk to the officials there for the same. The office is in behind the kotwaali thana located near maurya lok complex in Patna. There must be some issue because of which your application is halted or isn't moving forward. Just visit them or talk to them about it and they will be more than happy to respond and solve your query.

I hope this helps.

All the best.