Hello aspirant,

Hope you are doing well. It seems that your question is still incomplete as you did not tell that which login id you are talking about also the hall ticket number you gave is for which exam so unless you don't give complete information I won't be able to help you. 

For now I can only tell you that you should write the mail to the help desk or support window mentioning your problem and important details.

Hope you understand.

If any queries feel free to ask

All the best!!

Regards