Hello,

Your question isn't clear, you have mentioned you're 10th passed but have failed in 12th standard and then you have pursued your BA through distance mode, are you enquiring for the certificate of your graduation, then you need to contact the officials, you can reach out to the officials in the form of writing e-mail or through mobile number if that's possible, if none of this works, then you may visit the office of your institution in person and sort out the problems personally.