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My payment was done for ap tet 2024 but I didn't get any reference ID and also not the money refunded what should I do? It's been 24 hrs since the payment done


Shabnam 11th Feb, 2024
Answer (1)
Kashish Gautam 21st Sep, 2025

If your payment for AP TET 2024 has been processed but you haven’t received a reference ID or a refund after 24 hours, follow these steps:

  1. Check Bank Statement: Confirm whether the amount has been debited from your account. Sometimes, payments show as pending initially.

  2. Wait for 48 Hours: Payment gateways may take up to 48 hours to update the reference ID or process refunds.

  3. Contact AP TET Helpdesk:

    • Email: aptet2024helpdesk@gmail.com (check official notification for the exact email)

    • Phone: Use the official helpline number provided on the AP TET website.

  4. Provide Details: When contacting them, mention:

    • Name, Date of Payment, Mode of Payment (Netbanking/UPI/Debit Card)

    • Transaction ID / UTR Number (if available)

    • Application details

  5. Avoid Multiple Payments: Do not attempt to pay again until the issue is resolved to prevent double deduction.

Tip: Keep all screenshots of the payment, bank statement, and confirmation page (if any) for reference.

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