Hi

Management(ormanaging) is theadministrationof anorganization, whether it is abusiness, a not-for-profit organization, or government body. Management includes the activities of setting thestrategyof anorganizationand coordinating the efforts of itsemployees(or of volunteers) to accomplish itsobjectivesthrough the application of availableresources, such asfinancial,natural,technological, andhuman resources. The term "management" may also refer to those people who manage an organization.

Social scientistsstudy management as anacademic discipline, investigating areas such associal organizationandorganizational leadership. Some people study management at colleges or universities; major degrees in management include theBachelor of Commerce(B.Com.) andMaster of Business Administration(MBA.) and, for the public sector, theMaster of Public Administration(MPA) degree. Individuals who aim to become management specialists or experts, management researchers, or professors may complete theDoctor of Management(DM), theDoctor of Business Administration(DBA), or thePhDin Business Administration or Management.

Larger organizations generally have three levels of managers, which are typically organized[by whom?]in ahierarchical, pyramid structure:

Senior managers, such as members of aBoard of Directorsand aChief Executive Officer(CEO) or aPresidentof an organization. They set the strategic goals of the organization and make decisions on how the overall organization will operate. Senior managers are generally executive-level professionals, and provide direction to middle management who directly or indirectly report to them.Middle managers, examples of which would include branch managers, regional managers, department managers and section managers, provide direction to front-line managers. Middle managers communicate the strategic goals of senior management to the front-line managers.Lower managers, such assupervisorsand front-lineteam leaders, oversee the work of regular employees (or volunteers, in some voluntary organizations) and provide direction on their work.

In smaller organizations, an individual manager may have a much wider scope. A single manager may perform several roles or even all of the roles commonly observed in a large organization.

Hi
Management means the process of dealing with or controlling people or things .
The person who can manage the things in a effective manner and also know that how to deal with people and things and he also know the effective utilisation of given resources.
Thank you

Hello, See Management in simple term is "dealing with or controlling things or people" It acts as, Center managers should focus on agent engagement programs and reward systems that empower agents to perform better.

Center managers would have a fair deal of idle time. But effective managers would harvest idle time and put it to good use by completing administrative tasks, training, mentoring, etc. This practice positively impacts the performance of agents by inspiring them to capitalize their idle time.

 

Hope i answered your query... Gud luck

Actually it is a term related, to control,to hold the responsibility,and to manage that is to lead or to keep a keen view on any ongoing process by allowing influence on it