Dear Shanthi, there is no course as such that you need to study for a job in a BPO. There are 3 kinds of jobs in a BPO. Voice, Semi-voice and Non-voice. For Voice based BPO jobs, you should have a neutral accent so that your non-Indian clients can understand your English. You should not have a hangover of your mother tongue when you speak in English. That is called Mother Tongue Influence. Your communication skills should be good. You might have to take a Versant test for few companies wherein you repeat what the IVR says and answer the IVR. So you should be understood by an IVR to clear the test. In such cases, you will need good communication and grip over vocabulary and grammar. You should be spontaneous because you are not given too much time to answer the IVR. Most soft skill institutes that promise you placements actually teach you the same. Nonvoice is all about typing. You needn't have to talk over the phone with your clients. The communication is through Chats, Emails and other non-verbal ways. Semi voice is a mix of both Voice and Nonvoice. For Voice based jobs, companies hire candidates with 10+2 while few companies prefer graduates. Based upon the project that you are being hired for, you might have to be either a Science or Commerce Graduate. It is always good to have at least a Bachelor's degree. This helps when you are applying for internal promotions.