Question : Which of the following is an example of a non-programmed decision?
Option 1: Ordering office supplies
Option 2: Hiring a new employee
Option 3: Calculating payroll
Option 4: Responding to a customer complaint
Correct Answer: Responding to a customer complaint
Solution : The correct answer is (d). Responding to a customer complaint
Non-programmed decisions are unique, unstructured, and often require custom or tailored responses. They are typically made in response to new, complex, or unfamiliar situations that do not have predefined solutions or established routines. Non-programmed decisions are more strategic in nature and often involve higher levels of uncertainty and risk.
Responding to a customer complaint is an example of a non-programmed decision because each complaint is unique and requires an individualized response. The decision-maker must assess the specific complaint, consider the circumstances, and determine an appropriate course of action to address the customer's concerns effectively.
Question : Which of the following is an example of an external opportunity in SWOT analysis?
Option 1: Declining market demand
Option 2: Introduction of new regulations
Option 3: Technological advancements
Option 4: High employee turnover
Question : Which of the following is an example of an external source of recruitment?
Option 1: Employee referrals
Option 2: Promotions
Option 3: Internal transfers
Option 4: Advertisement in newspapers
Question : Which of the following is an example of a tactical plan?
Option 1: Redesigning the company website
Option 2: Expanding into a new market
Option 3: Increasing overall profitability
Option 4: Implementing a customer loyalty program
Question : Which of the following is a disadvantage of planning?
Option 1: Facilitates decision making
Option 2: Increases coordination and control
Option 3: Leads to inflexibility
Option 4: Enhances employee motivation
Question : Which of the following is an example of a non-convertible currency?
Option 1: US dollar
Option 2: Euro
Option 3: Swiss franc
Option 4: Chinese yuan
Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile