Correct Answer: Business and Enhancing Skill Development

Solution : The correct answer is Business and Enhancing Skill Development is not related to the New India Literacy Programme.

For the fiscal years 2022–2027, the Central Government of India has approved a new programme named the "New India Literacy Programme" that will incorporate all aspects of adult education with the National Education Policy 2020.

There are five parts to the scheme:

• basic education
• vocational skills development
• critical life skills
• Vocational literacy and numeracy
• and continuing education.

Correct Answer: Selection
  

Solution : The correct answer is (b) Selection

When the HR department at XYZ Ltd. plans to use group discussions and interviews to assess candidates' communication skills and teamwork abilities, it represents the selection aspect of staffing. The selection process involves evaluating candidates to determine their suitability for specific roles within the organization. Group discussions and interviews are common methods used during the selection phase to assess various attributes, including communication skills and the ability to work effectively in a team. These assessments help in making informed decisions about which candidates are the best fit for the positions they are applying for.

Correct Answer: Enhances understanding and collaboration

Solution : The correct answer is (c) Enhances understanding and collaboration

Effective communication at ABC Tech contributes to the directing process by enhancing understanding and collaboration among employees. Clear and effective communication helps employees comprehend their roles, responsibilities, and organizational objectives. It ensures that everyone is aligned towards achieving common goals, minimizing confusion, and promoting better collaboration and teamwork. Effective communication typically minimizes conflicts, boosts employee motivation, and encourages a more participative and democratic leadership style rather than autocratic decision-making.

Correct Answer: Psychological barrier
 

Solution : The correct answer is (b) Psychological barrier.

Psychological barriers are those that arise within the individual and prevent them from communicating effectively. These can include fear, anxiety, lack of confidence, and cultural differences. In the case of ABC Enterprises, employees are afraid of being negatively evaluated when they express their ideas. This is a psychological barrier because it is an internal factor that is preventing them from communicating effectively.

Correct Answer: Improved efficiency and decision-making

Solution : The correct answer is (d) Improved efficiency and decision-making

Delegation involves assigning appropriate tasks and responsibilities to employees based on their skills and abilities, empowering them to make decisions within their areas of responsibility. This delegation of authority helps in distributing the workload effectively and promotes efficient decision-making at various levels within the organization. It enhances the overall efficiency of the organization by enabling decisions to be made by those closest to the relevant information and tasks, improving response time and agility. It does not aim to increase centralization, reduce employee empowerment, or streamline communication channels, but rather to enhance efficiency and decision-making processes.

Correct Answer: Ensure role clarity

Solution : The correct answer is (c) Ensure role clarity

Effective communication within an organization ensures that individuals and teams understand their roles and responsibilities. This clarity helps prevent role ambiguity and ensures that everyone knows what is expected of them. When roles are clear, it enhances coordination, reduces confusion, and allows for smoother and more efficient organizational operations.

Correct Answer: Formal communication
 

Solution : The correct answer is (a) Formal communication

The supervisor valuing a well-structured approach and utilizing formal channels for official messages reflects formal communication. Formal communication follows established and recognized channels within the organization, ensuring that information is conveyed in a structured and official manner. It aligns with organizational hierarchies and is used for official announcements, policies, procedures, and other formal matters. Informal communication is typically more spontaneous and unstructured, while vertical communication encompasses communication between different levels of the organizational hierarchy. Downward communication, specifically, involves communication from higher levels to lower levels within the organizational hierarchy.

Correct Answer: Statement 1 is true, and Statement 2 is false.

Solution : The correct answer is (a) Statement 1 is true, and Statement 2 is false.

Statement 1 is true: An organization's structure does indeed influence its communication flow and coordination. The way an organization is structured affects how information is passed between different levels and units within the organization, which in turn impacts coordination and decision-making processes.

Statement 2 is false: A flat organizational structure promotes a broader span of control, not a narrower one. In a flat structure, there are fewer levels of management, and each manager or supervisor has a wider span of control, meaning they oversee a larger number of subordinates. This contrasts with a tall organizational structure, where there are more levels of management and a narrower span of control for each manager.

Correct Answer: Formal communication
 

Solution : A formal communication is taking place in the above scenario. It took us to official communication that flows in vertical, horizontal and diagonal direction.
Hence Option A is correct.

Correct Answer: This communication spreads rapidly.

Solution : The features of formal communication are-

1. It takes place by following formal lines of communication.
2. It may be oral or written
3. It helps in fixing responsibility as source of information can be located.

The features of informal communication are-

1. This communication spreads rapidly.

Hence Option B is correct.