Communication
Question : In effective communication, active listening involves:
Option 1: Interrupting the speaker frequently
Option 2: Focusing on one's own thoughts
Option 3: Paying attention and responding appropriately
Option 4: Ignoring non-verbal cues
Correct Answer: Paying attention and responding appropriately
Solution : The correct answer is (c) Paying attention and responding appropriately.
Active listening involves paying full attention to the speaker, being fully present in the conversation, and responding appropriately. It includes using verbal and non-verbal cues to indicate engagement, such as nodding,
Question : Comprehension:
In the following passage, some words have been deleted. Read the passage carefully and select the most appropriate option to fill in each blank.
Learning a new language can be challenging, but it's also (1)_______. It can open up new opportunities for communication and cultural exchange. When learning a new language, it's important to be patient and (2)______ language learning easier is to (3)_______ yourself time to progress. One way to make This helps in building consistency and reinforces what you're learning. Practicing speaking and listening is also important, not just reading and writing. By immersing yourself in the language and culture, you can accelerate your (4)_______ and gain a deeper understanding of the language. Learning a new language is not only practical, but it's also (5)______ and can be a fun experience.
Select the most appropriate option to fill in blank no 5.
Option 1: daunting
Option 2: arduous
Option 3: intimidating
Option 4: enjoyable
Correct Answer: enjoyable
Solution : The correct choice is the fourth option.
Enjoyable means providing pleasure or being fun. In the context of the passage, the intention is to highlight that learning a new language is not only practical but can also be an enjoyable experience.
The meanings of the
Question : Case Study 16: Overcoming Communication Challenges at ABC Tech
ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.
Question :
Employees at ABC Tech often struggle to understand complex technical terms and jargon. This barrier to effective communication is known as:
Option 1: Semantic barrier
Option 2: Psychological barrier
Option 3: Organizational barrier
Option 4: Personal barrier
Correct Answer: Semantic barrier
Solution : The correct answer is (a) Semantic barrier
A semantic barrier is a type of communication barrier that arises from differences in language, interpretation of words, symbols, or meanings. In this case, the struggle to understand complex technical terms and jargon represents a semantic barrier.
Question : How can cultural variations in self influence communication styles?
Option 1: By affecting the use of nonverbal cues
Option 2: By determining the language spoken
Option 3: By influencing the level of directness or indirectness
Option 4: By changing the speed of speech
Correct Answer: By influencing the level of directness or indirectness
Solution : Cultural variations in self can influence communication styles by affecting the level of directness or indirectness, as different cultures may have different norms regarding how openly and directly individuals express themselves.
Question : Case Study 82: XYZ Corporation
XYZ Corporation is considering implementing delegation of authority to enhance its organizational efficiency. What is the primary benefit of delegation?
Option 1: Increased centralization of decision-making
Option 2: Reduction in employee empowerment
Option 3: Streamlined communication channels
Option 4: Improved efficiency and decision-making
Correct Answer: Improved efficiency and decision-making
Solution : The correct answer is (d) Improved efficiency and decision-making
Delegation involves assigning appropriate tasks and responsibilities to employees based on their skills and abilities, empowering them to make decisions within their areas of responsibility. This delegation of authority helps in distributing the
Question : Which of the following is not the feature of informal communication?
Option 1: It doesnot takes place by following formal lines of communication.
Option 2: This communication spreads rapidly.
Option 3: It may leads to rumors.
Option 4: It is usually conveyed in an impersonal manner.
Correct Answer: It is usually conveyed in an impersonal manner.
Solution : The features of formal communication are-
1. It is usually conveyed in an impersonal manner.
The features of informal communication are-
2.This communication spreads rapidly.
3.It may
Question : Effective communication in directing requires active listening, which means:
Active listening is a critical component of effective communication. It involves fully focusing on the speaker, understanding their message, and providing appropriate responses. Active listening requires giving the speaker undivided attention,
Question : In contrast to most other businesses, L&T Ltd operates as 200 smaller businesses, each focused on a particular product or industry. This implies a selective distribution of authority and recognises the need for autonomy among decision-makers as decision-making authority is decentralised lower in the chain of command. It enables the business to keep lines of communication open with clients and staff members and quicken talent development. Describe the philosophy L&T Ltd. is using to distribute decision-making responsibilities among the various levels of the hierarchy.
Option 1: Delegation
Option 2: Functional structure
Option 3: Decentralisation
Option 4: Formal organisational structure
Correct Answer: Decentralisation
Solution : Decentralisation refers to the systematic effort to delegate to the lowest level, all authority except which can be exercised at the central point. Following are the functions: 1. Develops initiative among subordinates, 2. Develops managerial talent for the future, 3. Quick decision making. Hence, the
Question : Assertion: A tall organizational structure promotes effective communication.
Reason: Tall structures have fewer levels of management, leading to quicker decision-making.
Option 1: Both assertion and reason are true, and the reason is the correct explanation of the assertion.
Option 2: Both assertion and reason are true, but the reason is not the correct explanation of the assertion.
Option 3: Assertion is true, but the reason is false.
Option 4: Assertion is false, but the reason is true.
Correct Answer: Both assertion and reason are true, but the reason is not the correct explanation of the assertion.
Solution : The correct answer is (b) Both assertion and reason are true, but the reason is not the correct explanation of the assertion.
The assertion is true. A tall organizational
Question : Assertion: Planning provides direction for an organization.
Reason: Planning eliminates the need for effective communication within an organization.
Option 1:
Both assertion and reason are correct, and the reason is a correct explanation.
Option 2: Both assertion and reason are correct, and the reason is not correct explanation.
Option 3: Assertion is false, but the reason is correct.
Option 4: Assertion is correct, but the reason is false.
Correct Answer: Assertion is correct, but the reason is false.
Solution : The correct answer is (d) Assertion is correct, but the reason is false.
The assertion is correct as planning indeed provides direction for an organization by setting goals and outlining the steps to achieve them. However, the reason
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