Question : Case Study 24:
A consumer purchased a washing machine and was provided with a written warranty for one year. However, when the washing machine stopped working after six months, the consumer couldn't find the warranty card. Can the consumer still claim the warranty without the card?
Option 1: Yes, the consumer can claim the warranty without the warranty card.
Option 2: No, the consumer cannot claim the warranty without the card.
Option 3: Yes, but only if the consumer provides an affidavit as proof of purchase.
Option 4: No, the warranty is void without the original warranty card.
Correct Answer: Yes, the consumer can claim the warranty without the warranty card.
Solution : The correct answer is (a) Yes, the consumer can claim the warranty without the warranty card.
However, it's essential for the consumer to check the warranty terms and conditions provided by the manufacturer to determine the exact requirements for making a warranty claim in this particular case. The consumer may be asked to provide alternative proof of purchase, such as a receipt or invoice.
Question : Case Study 37:
A consumer bought a laptop and was provided with a written warranty for one year. However, when the laptop stopped working after six months, the consumer couldn't find the warranty card. Can the consumer still claim the warranty without the card?
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