Question : Case Study 37:
A consumer bought a laptop and was provided with a written warranty for one year. However, when the laptop stopped working after six months, the consumer couldn't find the warranty card. Can the consumer still claim the warranty without the card?
Option 1: Yes, the consumer can claim the warranty without the warranty card.
Option 2: No, the consumer cannot claim the warranty without the card.
Option 3: Yes, but only if the consumer provides an affidavit as proof of purchase.
Option 4: No, the warranty is void without the original warranty card.
Correct Answer: Yes, the consumer can claim the warranty without the warranty card.
Solution : The correct answer is (a) Yes, the consumer can claim the warranty without the warranty card.
In many instances, the proof of purchase, such as a sales receipt or invoice, may be sufficient to claim the warranty. Some manufacturers or service centers may also accept alternative forms of proof, such as a purchase affidavit or a serial number verification. However, the exact requirements can vary, so it's advisable for the consumer to contact the manufacturer's customer support or check the warranty terms provided with the laptop for specific instructions on how to claim the warranty without the card.
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