it would be best if you call on the helpline number provided on the website or mail to them because such an  occurrence should not have occurred I need to be informed to the authorities because either the payment is not being made in a proper gateway or there is some problem with the software otherwise such an incident should not happen and you should let the authorities know at the earliest so please eega call on that help helpline number between their working hours or mail it to them with the subject being mentioned as urgent.

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