The respective call centres provide their own training programs wherever one is appointed and the eligibility differs from 10th pass to 12th pass with respect to their requirement and have to pass interviews and group discussions as per the norms.

Skills Required

• Communication skills
• Approachable personality
• Pleasant and warn attitude
• Confident
• Persuasive
• Courteous
• Command over language
• Voice modulation
• Flexibility in timings

There are no general entrance exams to qualify as a call centre executive. One has to undergo many qualifying tests which are conducted in call centres according to their requirement and differ from one to other.

Top Call Centres:

• Genpact Ltd
• WNS Global Services
• 3i Infoctech
• TCS BPO
• IBM Daksh
• 24/7 Customer Pvt Ltd
• Aegis Ltd
• Infosys BPO
• Firstsource Solutions
• Wipro BPO