Communication
Question : Case Study : Communication Effectiveness at XYZ Corporation
XYZ Corporation emphasizes effective communication to achieve its organizational objectives. Consider the following scenario to answer the questions.
Question :
At XYZ Corporation, what is a demerit of informal communication?
Option 1: Enhanced accuracy of information
Option 2: Limited flexibility in message delivery
Option 3: Hindrance to employee engagement
Option 4: Propagation of rumors and misinformation
Correct Answer: Propagation of rumors and misinformation
Solution : The correct answer is (d) Propagation of rumors and misinformation
A demerit of informal communication at XYZ Corporation is the potential for the propagation of rumors and misinformation. Informal communication tends to spread rapidly through informal channels and can sometimes convey inaccurate or misleading information, leading to misunderstandings and rumors within the organization. This can negatively impact employee morale, trust, and overall organizational culture. Informal communication often provides flexibility and fosters employee engagement. However, due to its informal and unstructured nature, it may lack accuracy and precision compared to formal communication channels.
Question : Which of the following formal communication is highlighted in the below statement? The main purpose of this communication is to communicate policies, orders, instructions to subordinates.
Option 1: Downward communication
Option 2: Upward communication
Option 3: Horizontal communication
Option 4: Diagonal communication
Correct Answer: Downward communication
Solution : Downward communication refers to flow to information from higher to lower level in the organization hierarchy. The main purpose of this communication is to communicate policies, orders, instructions to subordinates.
Hence Option A is correct.
Question : Statement 1: Effective communication is crucial for fostering teamwork.
Statement 2: Effective communication has no impact on team dynamics.
Option 1: Both statements are correct.
Option 2: Statement 1 is correct, and statement 2 is false.
Option 3: Both statements are incorrect.
Option 4: Statement 2 is correct, and statement 1 is incorrect.
Correct Answer: Statement 1 is correct, and statement 2 is false.
Solution : The correct answer is (b) Statement 1 is correct, and statement 2 is false.
Statement 1 is correct. Effective communication is a fundamental factor in fostering teamwork within any group or organization. Clear and open communication helps team members understand goals, roles, expectations, and feedback, promoting collaboration and a positive team dynamic.
Statement 2 is false. Effective communication has a significant impact on team dynamics. It influences how team members interact, collaborate, and function as a cohesive unit. Well-established communication channels, sharing of information, active listening, and respectful communication all contribute to positive team dynamics.
Question : Comprehension:
In the following passage, some words have been deleted. Read the passage carefully and select the most appropriate option to fill in each blank.
Globalisation is not a new (1)_______. Traders travelled vast distances in ancient times to buy commodities that were (2) ______and expensive for sale in their homelands. The Industrial Revolution brought (3)_________ in transportation and communication in the 19th century that eased trade across borders. The think tank, Peterson Institute for International Economics (PIIE), states globalisation (4)________after World War I and nations moved toward (5)________ as they launched import taxes to more closely guard their industries in the aftermath of the conflict.
Select the most appropriate option to fill in the blank number 2.
Option 1: plentiful
Option 2: common
Option 3: preserved
Option 4: rare
Correct Answer: rare
Solution : The correct choice is the fourth option.
The sentence talks about traders travelling long distances to buy commodities that were not easily available or common in their homelands. The word rare fits in this context, indicating that the commodities were not commonly found or abundant in their homelands, hence motivating traders to travel for them.
The meanings of other options are as follows:
Question : Select the most appropriate idiom to fill in the blank. I have all the technical and communication skills necessary to crack any interview. It will be _____________________.
Option 1: a storm in a tea cup
Option 2: a chip on my shoulder
Option 3: a hard nut to crack
Option 4: a piece of cake for me
Correct Answer: a piece of cake for me
The most suitable idiom to complete the sentence is a piece of cake for me. This idiom conveys that the task of cracking any interview is expected to be very easy for the speaker, indicating confidence in his technical and communication skills.
Therefore, the complete sentence would be: I have all the technical and communication skills necessary to crack any interview; it will be a piece of cake for me.
Learning a new language can be challenging, but it's also (1)______. It can open up new opportunities for communication and cultural exchange. When learning a new language, it's important to be patient and (2)________ yourself time to progress. One way to make language learning easier is to (3)_______ to it every day, even if it's just for a few minutes. This helps in building consistency and reinforces what you're learning. Practicing speaking and listening is also important, not just reading and writing. By immersing yourself in the language and culture, you can accelerate your (4)________ and gain a deeper understanding of the language. Learning a new language is not only practical, but it's also (5)________ and can be a fun experience.
Select the most appropriate option to fill in the blank no. 4.
Option 1: pitch
Option 2: complacency
Option 3: progress
Option 4: stamina
Correct Answer: progress
Solution : The correct choice is the third option.
Progress means forward movement or advancement, which leads to positive change and is exactly the concept being discussed in the passage. It relates to the idea of improving one's language skills.
The meanings of the other options are as follows:
Pitch: It refers to the level or degree of something, such as the level of sound, a sales pitch, or the angle at which something is set.
Complacency: It is a feeling of self-satisfaction and contentment, often without being aware of potential dangers or problems.
Stamina: It is the physical or mental strength and endurance to sustain a prolonged effort or activity.
Question : Assertion: Communication barriers can hinder the flow of information within an organization.
Reason: Barriers like language differences can lead to better understanding among employees.
Option 1: Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
Option 2: Both Assertion and Reason are true, and Reason is not the correct explanation of Assertion.
Option 3: Assertion is true, but Reason is false.
Option 4: Assertion is false, but Reason is true.
Correct Answer: Assertion is true, but Reason is false.
Solution : The correct answer is (c) Assertion is true, but Reason is false.
The Assertion is true. Communication barriers, such as language differences, lack of clarity, noise, hierarchy, and cultural differences, can impede effective communication and obstruct the smooth flow of information within an organization.
The Reason is false. Language differences are considered a communication barrier precisely because they can hinder understanding among employees, not facilitate it. Effective communication requires a common understanding of the language or a means to bridge language differences to ensure clear and accurate communication.
Question : Which of the following infrastructure includes associated with energy, transportation and communication?
Option 1: Economic infrastructure
Option 2: Social infrastructure
Option 3: Both A and B
Option 4: Neither A and B.
Correct Answer: Economic infrastructure
Solution : Economic infrastructure includes infrastructure associated with energy, transportation and communication. It is important to promote economic activities for the production of goods and services. Hence Option A is correct.
Question : In the context of Vedic religion, what is the significance of the fire ritual (Agni)?
Option 1: It symbolizes purification and renewal.
Option 2: It represents the sun and its energy.
Option 3: It is a means of communication with the gods.
Option 4: It signifies the destruction of evil.
Correct Answer: It is a means of communication with the gods.
Solution : In Vedic religion, the fire ritual (Agni) is significant as a means of communication with the gods, with offerings made to the fire considered as being conveyed to the divine.
Select the most appropriate option to fill in the blank number 4.
Option 1: trooped
Option 2: soared
Option 3: de-escalated
Option 4: stalled
Correct Answer: stalled
The word stalled means to come to a stop or halt. In the context of globalisation, it implies that the progress or advancement of globalisation halted or stopped after World War I due to nations imposing import taxes and becoming more protective of their industries, restricting the free flow of goods and services across borders.
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