Communication
Question : Statement 1: An organization's structure influences its communication flow and coordination.
Statement 2: A tall organizational structure promotes a wider span of control.
Option 1: Statement 1 is true, and Statement 2 is false.
Option 2: Statement 1 is false, and Statement 2 is true.
Option 3: Both Statement 1 and Statement 2 are true.
Option 4: Both Statement 1 and Statement 2 are false.
Correct Answer: Statement 1 is true, and Statement 2 is false.
Solution : The correct answer is (a) Statement 1 is true, and Statement 2 is false.
Statement 1 is true. The organizational structure plays a significant role in determining how communication flows within an organization and how different units or individuals coordinate with each other. Different structures can impact the efficiency and effectiveness of communication and coordination.
Statement 2 is false. In organizational theory, a tall structure typically has a narrower span of control, meaning that each manager oversees a smaller number of subordinates. A wide span of control is usually associated with a flatter organizational structure.
Question : Assertion: Informal organization helps in building camaraderie among employees.
Reason: It is characterized by official communication channels and predefined roles.
Option 1: Both assertion and reason are true, and the reason is the correct explanation of the assertion.
Option 2: Both assertion and reason are true, but the reason is not the correct explanation of the assertion.
Option 3: Assertion is true, but the reason is false.
Option 4: Assertion is false, but the reason is true.
Correct Answer: Both assertion and reason are true, but the reason is not the correct explanation of the assertion.
Solution : The correct answer is (b) Both assertion and reason are true, but the reason is not the correct explanation of the assertion.
The assertion states that informal organization helps in building camaraderie among employees, which is true. Informal organization refers to the relationships and interactions that occur within an organization outside of the formal, official structure. These informal interactions often lead to a sense of camaraderie and closeness among employees.
The reason provided, stating that informal organization is characterized by official communication channels and predefined roles, is not accurate. Informal organization is, by definition, the opposite of formal or official structures. It is characterized by unofficial, spontaneous interactions and relationships that form based on personal connections and common interests, not predefined roles and official communication channels.
Question : Assertion: "Scalar Chain" ensures a clear flow of communication in an organization.
Reason: It helps in reducing conflicts between employees and managers.
Option 1: Both assertions and reasons are correct, and the reason is the correct explanation of the assertion.
Option 2: Both are correct, but the reason is not the correct explanation.
Option 3: The assertion is correct, the reason is incorrect.
Option 4: The assertion is incorrect, the reason is correct.
Correct Answer: Both assertions and reasons are correct, and the reason is the correct explanation of the assertion.
Solution : The correct answer is (a) Both assertions and reasons are correct, and the reason is the correct explanation of the assertion.
The assertion is correct. "Scalar Chain" is a principle in management that emphasizes a clear and unbroken line of communication within an organization, ensuring that information flows in a systematic and organized manner from top to bottom and vice versa.
The reason is correct and explains the assertion. By promoting a clear flow of communication through the scalar chain, potential conflicts can be minimized as information is communicated in an orderly and structured manner, reducing misunderstandings and facilitating efficient communication between employees and managers.
Question : Case Study 3: Communication and Coordination at LMN Industries
LMN Industries focuses on effective communication and coordination to achieve its organizational goals. Consider the following scenario to answer the questions.
Question :
How does effective communication contribute to the directing process at LMN Industries?
Option 1: Increases conflicts among team members
Option 2: Reduces employee motivation
Option 3: Enhances collaboration and coordination
Option 4: Promotes autocratic decision-making
Correct Answer: Enhances collaboration and coordination
Solution : The correct answer is (c) Enhances collaboration and coordination.
Effective communication ensures that instructions, goals, and expectations are clearly conveyed to employees. It allows for a shared understanding of objectives, roles, and responsibilities, which in turn promotes collaboration and coordination among team members. When communication is clear and transparent, employees can work together more effectively towards achieving organizational goals. Effective communication aims to facilitate a conducive and collaborative work environment, minimizing conflicts, enhancing motivation, and promoting a more democratic decision-making approach.
Question : Select the most appropriate option that can substitute the underlined segment in the given sentence.
Govind is improving his communication skills with a view to become a journalist.
Option 1: form into
Option 2: achieving
Option 3: making
Option 4: becoming
Correct Answer: becoming
Solution : The correct choice is the fourth option.
The original sentence contains an error in the use of the infinitive. The correct form is "with a view to becoming", which is the standard structure when expressing the purpose or intention of an action. Therefore, "with a view to becoming a journalist" is the correct and grammatically appropriate substitution.
Therefore, the correct sentence is: Govind is improving his communication skills with a view to becoming a journalist.
Question : If a manager says “this is the ideal (perfect)method to perform a task” and subordinate interpret as “this is the idle (useless) method to perform a task”. Which communication barrier is expressed in the above situation?
Option 1: Semantic barriers
Option 2: Psychological barriers
Option 3: Organisational barrier
Option 4: Personal barrier
Correct Answer: Semantic barriers
Solution : It is a part of symbols with different meanings under semantic barrier. Hence, Option A is correct.
Question : Assertion: Informal communication does impact organizational efficiency.
Reason: Informal communication can sometimes spread rumors and unreliable information.
Option 1: Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
Option 2: Both Assertion and Reason are true, and Reason is not the correct explanation of Assertion.
Option 3: Assertion is true, but Reason is false.
Option 4: Assertion is false, but Reason is true.
Correct Answer: Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
Solution : The correct answer is (a) Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
The assertion is true. Informal communication, although not bound by formal organizational structures, plays a significant role in influencing employee interactions, collaboration, morale, and overall work environment. Effective informal communication can enhance information sharing, team cohesion, and innovation, contributing positively to organizational efficiency.
The reason is true and provides the correct explanation for the assertion. One of the potential drawbacks of informal communication is that it can spread rumors, misinformation, or unreliable information quickly within an organization. Such misinformation can create confusion, mistrust, and negatively affect organizational efficiency if not managed or corrected appropriately.
Question : Which of the following statements is/are true about the communication development in India?
A. TV services began in India before Independence. B. TV was delinked from All India Radio. C. Doordarshan got a separate identity in 1976.
Option 1: Only C
Option 2: Both A and B
Option 3: Both A and C
Option 4: Both B and C
Correct Answer: Both B and C
Solution : The correct option is Both B and C.
Question : Case Study 9:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
How can LMN Services benefit from an effective control system?
Option 1: By reducing customer feedback.
Option 2: By increasing employee turnover.
Option 3: By optimizing service delivery.
Option 4: By decreasing external communication.
Correct Answer: By optimizing service delivery.
Solution : The correct answer is (c) By optimizing service delivery.
LMN Services can benefit from an effective control system by optimizing service delivery. An effective control system allows the organization to monitor and manage its service processes, activities, and interactions to ensure they align with established standards and objectives. By implementing such a system, LMN Services can identify areas for improvement, track performance, and make necessary adjustments to enhance the quality of its services. This optimization leads to better customer satisfaction as services are consistently delivered in line with customer expectations, thereby strengthening the organization's reputation and customer loyalty.
Question : Case Study: XYZ Electronics Pvt. Ltd.
XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to answer the questions.
In the context of XYZ Electronics, what does effective supervision entail?
Option 1: Micromanagement and control over every task
Option 2: Lack of communication with subordinates
Option 3: Providing guidance, support, and motivation
Option 4: Avoiding employee feedback and suggestions
Correct Answer: Providing guidance, support, and motivation
Solution : The correct answer is (c) Providing guidance, support, and motivation.
Effective supervision involves providing clear guidance to employees, offering support when needed, and motivating them to perform at their best. A good supervisor at XYZ Electronics would encourage open communication, provide constructive feedback, help in resolving issues, facilitate employee growth, and ensure that employees are equipped with the necessary resources to succeed in their roles. Effective supervision focuses on empowering and supporting employees to achieve their goals and contribute to the organization's success.
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