Communication
Question : Assertion: Informal communication does impact organizational efficiency.
Reason: Informal communication can sometimes spread rumors and unreliable information.
Option 1: Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
Option 2: Both Assertion and Reason are true, and Reason is not the correct explanation of Assertion.
Option 3: Assertion is true, but Reason is false.
Option 4: Assertion is false, but Reason is true.
Correct Answer: Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
Solution : The correct answer is (a) Both Assertion and Reason are true, and Reason is the correct explanation of Assertion.
The assertion is true. Informal communication, although not bound by formal organizational structures, plays a significant role in influencing employee interactions, collaboration, morale, and overall work environment. Effective informal communication can enhance information sharing, team cohesion, and innovation, contributing positively to organizational efficiency.
The reason is true and provides the correct explanation for the assertion. One of the potential drawbacks of informal communication is that it can spread rumors, misinformation, or unreliable information quickly within an organization. Such misinformation can create confusion, mistrust, and negatively affect organizational efficiency if not managed or corrected appropriately.
Question : Which of the following statements is/are true about the communication development in India?
A. TV services began in India before Independence. B. TV was delinked from All India Radio. C. Doordarshan got a separate identity in 1976.
Option 1: Only C
Option 2: Both A and B
Option 3: Both A and C
Option 4: Both B and C
Correct Answer: Both B and C
Solution : The correct option is Both B and C.
Question : Case Study 9:
LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.
Question:
How can LMN Services benefit from an effective control system?
Option 1: By reducing customer feedback.
Option 2: By increasing employee turnover.
Option 3: By optimizing service delivery.
Option 4: By decreasing external communication.
Correct Answer: By optimizing service delivery.
Solution : The correct answer is (c) By optimizing service delivery.
LMN Services can benefit from an effective control system by optimizing service delivery. An effective control system allows the organization to monitor and manage its service processes, activities, and interactions to ensure they align with established standards and objectives. By implementing such a system, LMN Services can identify areas for improvement, track performance, and make necessary adjustments to enhance the quality of its services. This optimization leads to better customer satisfaction as services are consistently delivered in line with customer expectations, thereby strengthening the organization's reputation and customer loyalty.
Question : Case Study: XYZ Electronics Pvt. Ltd.
XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to answer the questions.
In the context of XYZ Electronics, what does effective supervision entail?
Option 1: Micromanagement and control over every task
Option 2: Lack of communication with subordinates
Option 3: Providing guidance, support, and motivation
Option 4: Avoiding employee feedback and suggestions
Correct Answer: Providing guidance, support, and motivation
Solution : The correct answer is (c) Providing guidance, support, and motivation.
Effective supervision involves providing clear guidance to employees, offering support when needed, and motivating them to perform at their best. A good supervisor at XYZ Electronics would encourage open communication, provide constructive feedback, help in resolving issues, facilitate employee growth, and ensure that employees are equipped with the necessary resources to succeed in their roles. Effective supervision focuses on empowering and supporting employees to achieve their goals and contribute to the organization's success.
Question : In the context of communication skills, what does active listening involve?
Option 1: Formulating a response while the other person is speaking
Option 2: Nodding occasionally without paying attention
Option 3: Interrupting to express one's own opinions
Option 4: Fully concentrating on what is being said
Correct Answer: Fully concentrating on what is being said
Solution : Active listening involves fully concentrating on what is being said, understanding the message, and responding thoughtfully, without being distracted or interrupting.
Question : Which of the following non financial incentive is highlighted in the below statement? Employees feel motivated in the healthy environment. It includes individual autonomy towards work, reward orientation, open communication, etc.
Option 1: Status
Option 2: Organisational climate
Option 3: Career advancement opportunity
Option 4: Job enrichment
Correct Answer: Organisational climate
Solution : Employees feel motivated in the healthy environment. Positive measures by the management helps to create better organisational climate. It includes individual autonomy towards work, reward orientation, open communication, etc. Hence Option B is correct.
Question : Which of the following is a non-verbal communication barrier?
Option 1: Language differences
Option 2: Noise interference
Option 3: Cultural differences
Option 4: Lack of feedback
Correct Answer: Noise interference
Solution : The correct answer is (b) Noise interference
Non-verbal communication refers to the use of body language, facial expressions, gestures, and other non-verbal cues to convey messages. Noise interference, such as loud background noise or distractions, can significantly hinder effective communication by making it difficult for individuals to perceive and interpret non-verbal cues accurately.
Question : Case Study : Communication and Employee Engagement at PQR Solutions
PQR Solutions focuses on effective communication to enhance employee engagement. Consider the following scenario to answer the questions.
How does effective communication contribute to the directing process at PQR Solutions?
Option 1: Increases conflicts among employees
Option 2: Reduces collaboration and coordination
Option 3: Enhances understanding and engagement
Option 4: Promotes autocratic decision-making
Correct Answer: Enhances understanding and engagement
Solution : The correct answer is (c) Encouraging skill development
Self-actualization needs, according to Maslow's hierarchy, pertain to achieving one's full potential, personal growth, and self-fulfillment. Encouraging skill development and growth provides employees with opportunities to enhance their capabilities, pursue their professional goals, and realize their potential within the organization.
Question : In the following passage, some words have been deleted. Select the most appropriate option to fill in each blank.
(1)_______ changes in science and technology lead to modernisation of technology as well as upgradation of knowledge. In order to upgrade or modernise technology, management must (2)_______ employees to accept new technology. (3)________ training of staff becomes necessary to update their knowledge and to (4) _____their skills. This is possible only (5)______ effective communication between the management and the employees.
Question: Select the most appropriate option for blank 1.
Option 1: No
Option 2: Ultimate
Option 3: Slow
Option 4: Rapid
Correct Answer: Rapid
Solution : The correct answer is option 4.
The correct response is 'Rapid.' Explanation:-
-Let us investigate the significance of the given options. -
- No- not at all; not at all.
- Ultimate - the best that can be achieved or imagined of its kind.
- Slow - taking a long time to complete a task.
- Rapid - occurring in a short period of time or at a rapid rate.
- An adjective is required to describe the noun changes in the given blank.
- Only "rapid" is an adjective among the options provided.
- It is also clear from the above definitions that Rapid is the appropriate word for the given blank.
- As a result, option 4 is the correct answer.
Question : Case Study : Employee Development and Leadership at XYZ Solutions
XYZ Solutions emphasizes employee development through effective leadership. Consider the following scenario to answer the questions.
How does leadership contribute to employee development at XYZ Solutions?
Option 1: By isolating employees from decision-making
Option 2: By avoiding communication with subordinates
Option 3: By providing guidance and support
Option 4: By promoting conflicts within the team
Correct Answer: By providing guidance and support
Solution : The correct answer is (c) By providing guidance and support
Leadership at XYZ Solutions focuses on providing guidance and support to employees, fostering an environment where employees can grow, learn, and develop their skills and competencies. Isolating employees from decision-making , avoiding communication with subordinates , and promoting conflicts within the team are counterproductive and not aligned with effective leadership practices aimed at employee development.
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