Communication
Question : Case Study 16: Overcoming Communication Challenges at ABC Tech
ABC Tech prioritizes overcoming communication challenges for seamless information exchange. Consider the following scenario to answer the questions.
Question :
What is one merit of informal communication at ABC Tech?
Option 1: Rapid transmission of information
Option 2: Encouraging employee creativity
Option 3: Building strong interpersonal relationships
Option 4: Reducing reliance on organizational hierarchy
Correct Answer: Encouraging employee creativity
Solution : The correct answer is (b) Encouraging employee creativity
Informal communication at ABC Tech encourages employee creativity by allowing for spontaneous and free-flowing exchanges of ideas and opinions, which can foster creativity and innovation. When employees feel comfortable sharing their thoughts and brainstorming informally, it can lead to new and creative solutions to challenges and problems within the organization.
Question : Direction: Read the passage carefully and choose the correct answer from the given alternatives: Street theatre in India is a well established ancient art form. Despite the proliferation of modern means of entertainment and communication, the street theatre continues to flourish in India. Street theatre as a channel of communication has for centuries been propagating reforms by highlighting social, economic and political issues present in the society. Unlike in the olden days, its performance is no Ionger restricted to villages or small localities of the city. Today small groups of performers including students would stage performances to mobilize public opinion or to help create or raise awareness over a particular issue of public importance. Themes on substance abuse, AIDS awareness, and domestic violence are some of the areas highlighted by contemporary street theatre troupe. Unlike in regular drama, street drama employs very few props and images. The human body becomes the main tool in which choreography, mime, dialogues, songs and slogans are extensively used. Street theatre is one of the most intimate media. Its appeal is to the emotions leading to a quick psychological impact on audiences. By being local and live they also are able to establish not only direct contact with the audience but by being cost-effective and flexible they are popular among all age groups.
Unlike the earlier days, the street theatre ____________ to villages or small localities of the city.
Option 1: is not restricted
Option 2: is limited
Option 3: is closed
Option 4: is restricted
Correct Answer: is not restricted
Solution : The correct answer is 'is not restricted.'
Key Points -Now let's examine the passage's fifth line: Unlike in the olden days, its performance is no longer restricted to villages or small localities of the city.'
- From the aforementioned sentence, it may be inferred that, in contrast to earlier times, street theatre is not limited to small towns or rural areas of the metropolis.
- Therefore, "is not restricted is the appropriate response.
Question : Statement 1: The success of management depends on effective communication.
Statement 2: Communication helps in conveying goals, expectations, and feedback to employees.
Option 1: Both statements are true
Option 2: Both are incorrect
Option 3: Statement 1 is true, and Statement 2 is false.
Option 4: Statement 1 is false, and Statement 2 is true.
Correct Answer: Both statements are true
Solution : The correct answer is (a) Both statements are true.
Statement 1 is true because the success of management does depend on effective communication. Good communication is crucial for conveying information, building relationships, and ensuring that objectives are understood and met within an organization.
Statement 2 is also true because communication helps in conveying goals, expectations, and feedback to employees. Effective communication is essential for setting expectations, sharing organizational goals, and providing feedback to employees to facilitate their understanding and performance.
Question : Statement 1: The responsibilities, authority, and scope of each executive in an organisation are detailed in the organisation manual. Statement 2: Additionally, it shows the channels of communication amongst the executives.
Option 1: Both the statements are true
Option 2: Both the statements are false
Option 3: Statement 1 is true and statement 2 is false
Option 4: Statement 1 is false and statement 2 is true
Correct Answer: Both the statements are true
Solution : The responsibilities, authority, and scope of each executive in an organisation are detailed in the organisation manual. Additionally, it shows the channels of communication amongst the executives. This prevents the overlapping of functions. Hence, the correct option is 1.
Question : Statement 1: Organizational barriers in communication are always external factors.
Statement 2: Organizational barriers arise only due to internal factors like ineffective policies.
Option 1: Both statements are correct.
Option 2: Statement 1 is correct, and statement 2 is false.
Option 3: Both statements are incorrect.
Option 4: Statement 2 is correct, and statement 1 is incorrect.
Correct Answer: Both statements are incorrect.
Solution : The correct answer is (c) Both statements are incorrect.
Statement 1 is incorrect. Organizational barriers in communication can stem from both external factors (e.g., noise, physical distance) and internal factors (e.g., organizational structure, policies, language barriers). Communication barriers are not exclusively external; they can be influenced by internal dynamics within an organization.
Statement 2 is incorrect. Organizational barriers in communication can arise from both internal factors, such as policies, organizational culture, and management practices, as well as external factors like technological issues, cultural differences, and environmental noise. Communication barriers are a result of a complex interplay between internal and external elements.
Question : One way to think of the management hierarchy is as a chain of communication. The highest management makes all decisions in an organisation, therefore information moves slowly because it must pass through multiple levels. Response time is also a factor. This slows down decision-making and makes it challenging for an organisation to adjust to changing operating conditions.
Option 1: Centralised
Option 2: Decentralised
Option 3: Large
Option 4: Small
Correct Answer: Centralised
Solution : Centralization refers to the concentration of power in a small number of top-level decision-makers. Hence, the correct option is 1.
Question : Case Study : Leadership and Employee Development at ABC Tech
ABC Tech believes in leadership that focuses on employee development and growth. Consider the following scenario to answer the questions.
How does leadership contribute to employee development at ABC Tech?
Option 1: By isolating employees from decision-making
Option 2: By avoiding communication with subordinates
Option 3: By providing guidance and support
Option 4: By promoting conflicts within the team
Correct Answer: By providing guidance and support
Solution : The correct answer is (c) By providing guidance and support.
Effective leadership involves providing guidance, mentorship, training, and support to employees. This helps in enhancing their skills, knowledge, and capabilities, which are crucial for their development and growth. By offering direction, setting clear expectations, providing constructive feedback, and supporting employees in their endeavors, leaders can positively impact their development within the organization.
Question : Some people have tendency to form a judgement before listening to the entire message. Which communication barrier is expressed in the above situation?
Option 1: Semantic barriers
Option 2: Psychological barriers
Option 3: Organisational barrier
Option 4: Personal barrier
Correct Answer: Psychological barriers
Solution : It is a part of premature evaluation under psychological barrier. Hence, Option B is correct.
Question : Which of the following formal communication is highlighted in the below statement? The main purpose of this communication is to increase organisational efficiency.
Option 1: Downward communication
Option 2: Upward communication
Option 3: Horizontal communication
Option 4: Diagonal communication
Correct Answer: Diagonal communication
Solution : Diagonal communication refers to flow to information between people holding different levels of authority in different departments. The main purpose of this communication is to increase organisational efficiency by speeding up communication process. Hence Option D is correct.
Question : Statement 1: Organizing is the process of defining and arranging the organizational structure.
Statement 2: It involves assigning tasks, allocating resources, and establishing communication channels.
Option 1: Statement 1 is true, and Statement 2 is false.
Option 2: Statement 1 is false, and Statement 2 is true.
Option 3: Both Statement 1 and Statement 2 are true.
Option 4: Both Statement 1 and Statement 2 are false.
Correct Answer: Both Statement 1 and Statement 2 are true.
Solution : The correct answer is (c) Both Statement 1 and Statement 2 are true.
Statement 1 is true. Organizing involves structuring the organization by defining roles, responsibilities, hierarchies, and relationships within the organization to achieve its goals effectively.
Statement 2 is true. Organizing includes assigning tasks and responsibilities to individuals or groups, allocating resources such as human, financial, and physical resources, and establishing communication channels to ensure efficient coordination and collaboration within the organization.
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