Question : Case Study 9:

LMN Services is a service-based organization. The management team wants to implement control measures to improve employee performance and customer satisfaction.

Question:

How can LMN Services benefit from an effective control system?

Option 1: By reducing customer feedback.

Option 2: By increasing employee turnover.

Option 3: By optimizing service delivery.

Option 4: By decreasing external communication.

Question : Case Study: XYZ Electronics Pvt. Ltd.

XYZ Electronics Pvt. Ltd. is a growing company specializing in the manufacturing of electronic gadgets. The management believes in effective directing to ensure smooth operations. Consider the following scenario to answer the questions.

Question:

In the context of XYZ Electronics, what does effective supervision entail?

Option 1: Micromanagement and control over every task
 

Option 2: Lack of communication with subordinates
 

Option 3: Providing guidance, support, and motivation

Option 4: Avoiding employee feedback and suggestions

Question : In the context of communication skills, what does active listening involve? 

Option 1: Formulating a response while the other person is speaking  

Option 2: Nodding occasionally without paying attention  

Option 3: Interrupting to express one's own opinions  

Option 4: Fully concentrating on what is being said

Question : Which of the following non financial incentive is highlighted in the below statement?
Employees feel motivated in the healthy environment. It includes individual autonomy towards work, reward orientation, open communication, etc.
 

Option 1: Status
 

Option 2: Organisational climate
 

Option 3: Career advancement opportunity
 

Option 4: Job enrichment 
 

Question : Which of the following is a non-verbal communication barrier?

Option 1: Language differences
 

Option 2: Noise interference
   

Option 3: Cultural differences

Option 4: Lack of feedback

Question : Case Study : Communication and Employee Engagement at PQR Solutions

PQR Solutions focuses on effective communication to enhance employee engagement. Consider the following scenario to answer the questions.

Question:

How does effective communication contribute to the directing process at PQR Solutions?

Option 1: Increases conflicts among employees
 

Option 2: Reduces collaboration and coordination
 

Option 3: Enhances understanding and engagement

Option 4: Promotes autocratic decision-making

Question : In the following passage, some words have been deleted. Select the most appropriate option to fill in each blank.

(1)_______ changes in science and technology lead to modernisation of technology as well as upgradation of knowledge. In order to upgrade or modernise technology, management must (2)_______ employees to accept new technology. (3)________ training of staff becomes necessary to update their knowledge and to (4) _____their skills. This is possible only (5)______ effective communication between the management and the employees.

Question:
Select the most appropriate option for blank 1.
 

Option 1: No
 

Option 2: Ultimate
 

Option 3: Slow
 

Option 4: Rapid

Question : Case Study : Employee Development and Leadership at XYZ Solutions

XYZ Solutions emphasizes employee development through effective leadership. Consider the following scenario to answer the questions.

Question:

How does leadership contribute to employee development at XYZ Solutions?

Option 1: By isolating employees from decision-making
 

Option 2: By avoiding communication with subordinates
 

Option 3: By providing guidance and support

Option 4: By promoting conflicts within the team

Question : Which process includes functions of supervision, motivation, leadership and communication?

Option 1: Staffing

Option 2: Planning

Option 3: Directing

Option 4: Controlling

Question : Comprehension:

In the following passage, some words have been deleted. Fill in the blanks with the help of the alternatives given. Select the most appropriate option for each blank.

Communication is very important for us humans in our daily lives. It means talking to others, (1)_____________ our thoughts and feelings, and listening to what others have to say. When we communicate well, we can understand each other better and work together more (2)__________. Communication is especially important at work, where we need to work as a team and achieve common goals. Good communication helps us to avoid misunderstandings and (3)__________, and makes us more productive. In our personal relationships, communication helps us to express our feelings and needs to our friends, family, and partners. When we communicate well, we can build stronger relationships and understand each other better. Communication is also important for society as a whole. It helps us to share information, ideas, and knowledge, and to understand different cultures and (4)_______________. Communication can also help us to make positive changes in our communities and (5)______________ for important causes. Overall, communication is a very important skill that we all need to learn and practice. It can help us in many different ways and make our lives more fulfilling and successful.

Select the most appropriate option to fill in the blank no. 4.

Option 1: fears

Option 2: assumptions

Option 3: perspectives

Option 4: biases